Operations Manager

Description of Role :

As the Operations Manager for BMH Equipment LLC, you will be responsible for overseeing all aspects of parts and service operations across multiple locations statewide. You will lead through data-driven decision-making, strong financial acumen, and a deep understanding of aftermarket service in the industrial equipment industry. Your mission : build high-performance teams, drive operational efficiency, and ensure a culture of safety and customer-centric service while managing full P&L accountability for the division.

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Key Responsibilities :

• P&L Ownership : Own and manage profit and loss for all service and parts departments across your territory. Partner with location leaders to identify revenue opportunities and cost containment strategies.
• Safety Leadership : Champion a zero-incident safety culture. Implement proactive safety initiatives, drive accountability, and embed safety into all daily operations.
• KPI Management : Drive performance on key metrics to maximize customer satisfaction and overall profitability.
• Standardization & Efficiency : Develop and implement operational benchmarks and SOPs to streamline performance across locations. Eliminate redundancy and optimize workflows using lean methodologies.
• Team Leadership : Lead, mentor, and develop a team of service managers, parts managers, and administrative staff. Build a culture of accountability, continuous improvement, and mutual respect.
• Customer Focus : Collaborate with sales and customer success teams to ensure superior service delivery and long-term relationship building with key clients.
• Market Expansion : Identify new geographic markets for growth. Develop scalable leadership structures to support expansion and ensure operational readiness during market entry.
• Reporting & Analytics : Provide accurate and timely reporting on financial performance, operational KPIs, and continuous improvement initiatives to executive leadership.

Qualifications and Requirements :