Job Objectives
To achieve sales goals and develop lasting client relationships. These initiatives are achieved by providing the highest level of customer service and complying with all company policies, procedures and directives. Ensure that all customers enjoy an exclusive shopping experience that inspires them to shop again.
Essential Job Responsibilities
Sales Generation
• Meet personal sales, unit-per-transaction and limited edition sales goals
• Utilize the elevated levels of sales and service to maximize sales performance
• Communicates with peers regarding pertinent information on daily, event or
Company focus
• Demonstrate an in-depth knowledge of merchandise on the floor and back stock
• Communicates any missed sales opportunities due to product to Store Manager
• Creates and cultivates loyal following with new customers and existing customers by maintaining records and following up with continual communication using direct and social media platforms
• Comply with all sales related policies and procedures
• Stays keen on fashion industry, market and local trends
Customer Service
• Enjoys meeting and interacting with customers; demonstrates an energetic and
positive attitude
• Provide the highest level of customer service
• Build and maintain repeat client relationships; Utilize client book to maintain
important notes
• Resolve client issues quickly, effectively and professionally, ensuring client
satisfaction
Operations and Merchandising
• Understands and facilitates the execution of company visual merchandising standards
• Keep selling floor and merchandise neat, organized and stocked according to
Company guidelines, to ensure customer satisfaction, provide a pleasant and safe
shopping environment and maximize the opportunity for sales
• Assist in the maintenance of all inventory in the stockroom and on the selling floor
• Assist in all areas of stock, transferring, receiving policies and all
transferring/receiving related paperwork.
• Participate in regular inventory processes
• Properly execute all relevant POS procedures
• Adhere to work schedule, inclusive of time and attendance
• Participate in all relevant training and development seminars, programs and meetings as directed by store management
• Addresses asset protection issues that may occur in a manner that there is neither a loss to the company or an uncontrollable situation with the customer
• Responsible for protecting company assets.
• Responsible for other duties as assigned or developed by management
Desired Skills/Experience:
• Minimum 1 year retail sales experience
• Motivated to drive business by building customer to client relationships
• Knowledge of using Microsoft Office software including Work, Excel, PowerPoint
and Outlook
• Excellent verbal and written communication, organizational and time management skills
• Professional demeanour-follows company uniform and appearance guidelines
• Flexibility in schedule availability, including evenings, weekends, and holidays, based on business needs
Sales Associate • San Francisco, CA
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