Dispatcher

Job Description

Job Description

Air Fayre is changing the shape of the in-flight catering market with its unique, patented business model. We provide modern logistics service for the airline industry. Air Fayre has been awarded for its Reliability and Food Hygiene standards. Its innovative approach provides state-of-the-art logistics service which eliminates many outdated practices, including the dependency on airport-based food production.

We are currently seeking Dispatchers with a sense of ownership that display grit in their work to join our transportation team. Ensuring consistency, performance, and accuracy of the delivered services up to the customers’ aircrafts. This “air-side” function closely liaises with our customers to achieve exceptional quality of service.

Position Overview : Transportation Dispatcher

Reports to : Transportation Manager

Salary range : $19.00-$22.00 / per hour, DOE

Work Condition : Warehouse / Airfield-Transportation Department Function

Transport Dispatcher is responsible for monitoring the transport delivery versus plan. When irregular operations occur, makes changes to facilitate achieving the planned schedule.  Adjustments might be to flight assignments, vehicles.

• Set up as a 2-man team on each shift to monitor transport planning and monitoring software.  One to monitor, one to deal with escalations and back-up while on the floor / phone
• Monitors approximately 40 Catering Service Representatives and 5 Dock Loaders.
• Responsible to monitoring small teams and assisting them.
• Monitor changes to scheduled flights (aircraft, meal service, gate, arrival, departure (in SSD, Unimatic)
• Ensure timely dock unloading of trucks and truck availability; set priorities for un-loading
• Capture internal request for transport & monitor Dispatch Sheet
• Ensure fuel level of truck, complete vehicle check, check galley assembly; monitor loading of truck
• Monitor CSR progress to checkpoints versus schedule managing dock departure time & transport to the airport
• Supervisor de-catering and loading of aircraft while monitoring issues from concourse
• Monitor flights at airfield and interact with customer on issues and resolution
• Monitor transport scheduling software (365 Response) of progress versus plan
• Ensure clear access to the galleys (with cameras)
• Inform the customer of issues impacting adherence to schedule and service
• Capture alerts and requests from the airfield : CSR's, Concourse Coordinator

Respond to irregular operations :

Qualifications

Ideal candidate will have demonstrated abilities in the following areas