Sales Supervisor - NYCalice + olivia • New York, NY, US

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Sales Supervisor - NYC

alice + olivia • New York, NY, US

13 hours ago

Job type

Full-time

Job description

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TITLE : SALES SUPERVISOR

REPORTS TO : STORE MANAGER

JOB DESCRIPTION : Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist's mentality. A Sales Supervisor is responsible for driving the business forward by providing an exceptional customer experience and creating long lasting client relationships. Sales Supervisor will lead by example and help set the pace on the sales floor. They will partner with the entire management team to foster an environment of teamwork and creativity. This person is expected to exhibit a strong sense of leadership and to act as a role model.

COMPETENCIES :

Customer focus
Drive for results
Team player
Time management
Personal credibility

THE RESPONSIBILITIES :

Meet personal and store sales goals by ensuring that each customer receives outstanding customer service

Establish a returning client business by developing and maintaining long lasting relationships

Actively outreach to client base to strengthen relationship via email, phone call and text messaging

Utilize company selling culture and training tools to meet and exceed KPI expectations

Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists

Maintain organization, upkeep, and cleanliness of both the front and back of house

Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader

Ensure that the sales floor is maintained and beautifully reflects the brand

Maintain an active sales floor presence to assist and coach staff in developing strong client relationships

Partner with entire team to execute open + close checklist, shipments, DOR's and overall store standards. In the event that Sales Supervisor is working on 1 person coverage, they are expected to manage the daily Division of Responsibility and open / close checklist themselves

Remain coachable and open to feedback to continuously develop in your role

Actively support Diversity, Equity, and Inclusion initiatives

REQUIREMENTS :

Previous management experience preferred but not required

Previous sales experienced preferred but not required

Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed

Continuous standing and walking; ability to move around all store areas and be accessible to customers

Ability to occasionally climb ladders as needed

Ability to work daily with telephone, POS and computer equipment

Ability to work a flexible schedule including days, nights, weekends, and holidays

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail Apparel and Fashion

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Sales Supervisor • New York, NY, US

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