Customer Service Rep- 1st Shift

Customer Service Rep- 1st Shift

Customer Service Rep 1st Shift : 6 : 00am-4 : 30pm (Mon-Thu) Overview : The Customer Service Representative serves as a vital liaison between Broaster Company and its customers, ensuring accurate communication and seamless order processing. This role is central to delivering exceptional service and superior customer experience. Job Responsibilities : - Coordinating Product Assistance Reports (PAR) - Accurate and timely entry of customer Purchase Orders into Sage X3 ERP -Verify item numbers, equipment specifications, and shipping instructions - Provides quotes or proforma invoices as needed - Invoice shipments daily, ensuring accuracy of prices, freight, and applicable taxes - Collaborate with Accounting to address held orders and short payments - Maintains Distributor records including : o Promo Credit Balances o Rebate programs o Registered Equipment o Operator Trademark Agreements - Prepare credit memos as required - Support the Sales team with reports and communication - Perform general administrative tasks such as typing, filing, and preparation of reports - Assists with sales and marketing initiatives Job Qualifications : - Proficiency in Microsoft Office Suite (Office, Word, Excel) with intermediate experience in Microsoft Excel. - Must be able to read, write, and communicate in English. - High school diploma or equivalent. - Must maintain regular and timely attendance to support operational continuity. Physical Requirements : - Must be able to sit for up to 4 hours at a time. - Lifting light objects : Occasionally lifting or carrying items like office supplies, small packages, or promotional materials (typically under 2030 lbs) - Reaching and bending : Filing documents or accessing storage may involve reaching overhead or bending at waist level Why work for Advance Services, Inc.

• Advance Services is for and about people; we are your employment specialists.
• Enjoy our easy application process.
• Weekly pay.
• Fun Safety and attendance incentives.
• Health Benefits to keep you and your family healthy.
• Great Referral Incentives.
• Advance Services partners with the top companies in the area!

Advance Services is an equal opportunity employer TK2