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Sales and Experience Manager

Sales and Experience Manager

TacomaTacoma, Washington, USA
11 days ago
Job type
  • Full-time
Job description

Responsive recruiter

Benefits :

  • Employee discounts
  • Health insurance
  • Opportunity for advancement

At Goldfish Swim School we dont just create confident swimmers we build an unforgettable experience for every guest who walks through our doors. Were looking for a Sales and Services Manager whos energized by teamwork motivated by improvement and passionate about creating WOW moments for families and staff alike.

About the Role

As the Sales and Services Manager youll be the heartbeat of our front-of-house operations. From managing the lead cadence and coordinating marketing efforts to training team members and running events your leadership will directly impact how our community experiences the magic of Goldfish Swim School.

Reporting to the Assistant General Manager this role combines hospitality organization and leadership. Youll also serve as Manager on Duty during assigned shifts ensuring everything runs smoothly and joyfully.

Key Responsibilities

Lead Management & Team Coordination

  • Ensure leads are followed up with promptly and effectively
  • Track lead interactions and team task completion
  • Support and guide the front desk team in achieving daily goals

    • Marketing & Billing Support

  • Collaborate with the Marketing Coordinator to analyze trends and implement outreach strategies
  • Oversee billing communications before and after invoicing
  • Address customer concerns with clarity compassion and efficiency

    • Training & Onboarding

  • Train and mentor new and current team members at the front desk
  • Foster a culture of service support and continuous learning

    • Event & Inventory Oversight

  • Coordinate logistics for internal events family swims and birthday parties
  • Manage inventory for Treasure Island Snack Shack and ribbons
  • Submit purchase requests as needed

    • Reporting & Operations

  • Run regular reports to track performance and drive improvement
  • Maintain organized filing and data systems
  • Ensure smooth daily operations at the front desk and beyond

    • What We Believe In

  • A Collaborative and Supportive Team Culture : Youre not just managing youre building up others to shine.
  • Be Better Every Day : Small improvements big impact. Youre always learning growing and helping others do the same.
  • Celebrate! : We recognize wins cheer each other on and make work joyful.
  • Deliver Incredible Hospitality : Every interaction should leave a lasting positive impression for both guests and teammates.

    • Schedule & Availability

  • This is a full-time position (30 hrs / week)
  • Flexible availability is required including :

    • At least 1 AM weekend shift

  • 3 weekday PM closing shifts
  • 1 weekday AM opening shift

    • Healthcare eligibility begins after 90 days of working 30 hours / week.

    Certifications

  • Lifeguard Certification required (Training provided if not currently certified)
  • All certifications must be kept current in accordance with renewal standards

    • Why Youll Love It Here

    We work hard support each other and have fun doing it. At H&H we celebrate your growth your wins and your unique contributions and were committed to helping you thrive both professionally and personally.

    Ready to Make a Splash

    Apply today and help us deliver the Golden Experience to every family while growing in a company thats all about purpose positivity and progress.

    Compensation : $23.00 - $25.00 per hour

    Tropical Vibes & Impacting Lives!

    You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.

    When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job - its an endless pool of possibilities opportunities and life-changing moments!

    Making Waves with Passion Purpose & Core Values!

    At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words - theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!

    We go above and beyond with every detail to create a GOLDEN Experience!

    We believe in nurturing a culture that provides WOW! Customer Service

    We do the right things make the right decisions and treat people with Integrity Compassion Trust

    We meet and exceed expectations so you see Extraordinary Results

    We make a big deal about lifes accomplishments by remembering to Celebrate!

    Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.

    Required Experience :

    Manager

    Key Skills

    Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 23 - 25

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    Sales Manager • Tacoma, Washington, USA