IT Help Desk Specialist

A company is looking for an IT Help Desk Specialist to provide Level 1 technical support.

Key Responsibilities

Handle Level 1 inbound calls / chats and log interactions in the incident management system

Conduct diagnosis and troubleshooting to resolve known issues

Escalate unresolved problem tickets according to department guidelines

Required Qualifications

0-2 years of IT customer service experience

Basic understanding of computer concepts and support procedures

A minimum of a High School Diploma or GED required

Associate's or Bachelor's Degree in Information Technology preferred

Relevant industry certifications such as CompTIA A+, Net+, or CCNA preferred