A company is looking for a Technical Support Engineer Tier I.
Key Responsibilities
Provide timely and efficient technical support to customers
Troubleshoot and resolve customer issues through various communication channels
Build and maintain an internal knowledge base and enhance the customer support process
Required Qualifications
Foundational understanding of Microsoft Windows operating systems
Basic exposure to PowerShell and familiarity with macOS and / or Linux environments
Experience in customer service, helpdesk, or IT support roles
Introductory knowledge of Active Directory or Group Policy
Motivated to learn and grow within a technical support role
Technical Support Engineer • Jacksonville, Florida, United States
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