Unlimited Technology is a fast-growing managed service, cyber, physical security, and technology solution provider with offices throughout the eastern US.
We are a dedicated company delivering cutting edge technology solutions to meet our customers needs. We offer controlled and monitored access solutions, scale-able cyber security analysis and support, critical life safety systems as well as managed desktop and network security services and low voltage solutions.
Our device-agnostic Exero platform provides real-time full-network monitoring, protection and incident response. We secure and provide technology solutions to facilities and networks of the worlds leading brands and critical infrastructure.
We are a dynamic company with a work-hard, play-hard attitude that offers competitive compensation and benefits and opportunities to learn and work with ground-breaking technology and premier clients.
Our team has a wide range of talent and experience and are recognized leaders in the physical and IT security, cyber, and managed services industries.
Company Background : Job Description : The IT Remote Support Specialist will have extensive technical experience and knowledge of Information Technology in the Security Industry.
They need to possess leadership qualities and are looking to grow with an organization. Candidates must be customer oriented, courteous, attentive and adaptable to different scenarios.
This position requires COVID-19 Vaccination and fingerprinting within 30 days and passing a pre-hire drug screen.
Experience & Knowledge : Industry Related Experiences & Knowledge (At least one certification required)
Tycos Software House Ccure 800 / 9000
Amag Hardware and Software
S2 Hardware and Software
Genetec Hardware and Software
Lenel Hardware and Software
American Dynamics CCTV, DVR and NVR
Nice Systems
Stopwares Passage Point Visitor & Managed System
Low-voltage security electronic devices
Information Technology Experiences & Knowledge (Preferred)
Bachelors degree in IT or related field or equivalent work experience
A+ and Server+ Certification
MCSE
CCNA
Scripting / Programming Skills in SQL
Knowledge of C / C++ and Visual Basic a plus
Responsibilities
Network
Perform network troubleshooting and break / fix issue investigations
Provide advanced networking support
Understand and implement complex subnets
Hardware
Perform server hardware configuration changes, server installations and decommissions.
Troubleshoot server hardware failures for all new server builds, server rebuilds, server moves, server re-homes, and server hardware configuration changes
Rack and cable new servers and act as an escalation point for all software related issues
Software
Perform server imaging / server build-out on all new server builds and server rebuilds
Perform OS / software troubleshooting for all new server builds, server rebuilds, and server configuration changes
Escalate imaging system outages to Infrastructure Manage
Perform break / fix and issue investigations
Install all required IPAKs, security patches, and requested supported software o Configure ACLs with appropriate security group(s)
Provide advanced application and environmental support
Documentation
Create technical documentation for customers and in-house staff
Maintain and update customer site documentations
Customer Relation
Provide support for customers, project managers and technicians with up most courteous and at tentative level
Ticketing
Manage assigned tickets and assist in managing ticket queue on a daily basis
Receive or assign service tickets and service all assigned tickets to the best of your abilities
Create new tickets for un-ticketed work requests
Update ticket fields upon receipt
Location : Remote position
Location : Chester Springs, PA Job Type : Full-time Benefits :
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Unlimited Technology is an Equal Opportunity Employer : We offer a competitive base salary, use of company vehicle and tools, travel compensation, and outstanding benefits like : Health, Dental & Vision insurance with a Company funded HSA, Company-paid life and disability insurance, matched 401(k), and generous vacation time to employees who do great work.
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