Technical Support Specialist

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey—Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe even land a new job!

Mission :

Provide world-class technical support and training in a timely manner to our users and internal departments.

What You'll Be Doing :

Communicate in a timely and professional manner with users via email, chat, and / or phones.

Troubleshoot and test software issues and escalate findings to the technical escalation team if needed.

Proactively submit feedback recommendations on the user’s behalf to improve the product.

Provide best practices and assistance to customers on how best to implement JobNimbus

Help drive process improvements by working cross functionally to enhance communications and tools designed to improve the customer experience and build customer loyalty

Assist in company events and trade shows

Be an expert in JobNimbus, so you can guide new users and other departments as well as answer their questions

What Makes You the Hero for This Job :

Preferred : 1-2 years of technical support experience

Preferred : 1+ years of customer support experience

Preferred : 1+ years of QuickBooks Experience

Analytical and problem-solving skills

Multitasking and organizational skills

Ability to answer a high volume of calls, chats, and / or emails daily

Ability to share and collaborate on work among a Technical Support team

Attentiveness and patience

Time-management skills

Ability to find the positive in any situation

Technical Knowledge and Troubleshooting Skills

Interpersonal and customer service skills

Superpowers :

Extreme Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.

Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!"

Proactive Learning. You stay ahead of the curve, continuously learning and implementing cutting-edge technologies.

Team Commitment. You build, mentor, and lead a high-performance engineering team that delivers results together.

Self Awareness. You know your strengths, weaknesses, and how to surround yourself with the right talent to succeed.

Mentor (Hit us up to get more information)

Matt Nelson () - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography and recruiting.

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and / or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email jobs@jobnimbus.com.

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