Technical Support

Technical Support | Salt Lake City, Utah, United States

Position : Technical Support

Location : Salt Lake City, UT 84120

Duration : 3+ Months Contract

Pay Rate : $15.54 / hr on W2

Hybrid Schedule :

Expected in-office days : 3 times a week

Expected remote days : 2 times a week

Daily working hours : The schedules can fall anywhere from 6am-7pm EST sun-sat.

Job Profile Summary :

• Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals.
• Screens, diagnoses, researches, and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment.
• Provides onboarding support of new associates, including laptop and / or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution.
• Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs)

Key Responsibilities :