Front Desk Attendant

Job Description

Job Description

The Berry Hill Resort and Conference Center , located in South Boston, Virginia, is seeking a part-time front desk attendant .

A front desk attendant is the first point of contact with guests and handles all stages of a guest's stay. A typical day of a front desk attendant involves making reservations, checking guests in, checking guests out, and helping accommodate any special requests.

The position also involves gathering the necessary information to make sure each guest calling in or staying at the Berry Hill Resort has questions answered in a timely manner. Candidate must be available to work nights, weekends, and holidays.

A front desk attendant must be able to :

• Greet guests in a friendly and professional manner
• Ensure the accuracy of guest information at both check-in and check-out
• Answer phone calls and respond to inquiries or direct calls to appropriate departments
• Provide information about hotel amenities, services, and local attractions
• Handle guest requests and complaints promptly and efficiently
• Keep the front desk and lobby area clean and organized
• Process payments and maintain gift shop inventory
• Work with hotel staff to ensure a positive guest experience

The ideal candidate is polite, courteous, and detail-oriented, with an interest in improving guest experience both through day-to-day activities as well as through additional projects. Customer service experience is preferred.