Special Assets Specialist

Special Assets Loan Servicing And Support

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates.

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role

This position is responsible for various servicing and support functions related to loans assigned to Special Assets. Primary responsibilities include loan accounting, reporting, reconciliation, payment processing, and account maintenance in accordance with Bank loan policy and procedures while providing exemplary customer service and support to all loan officers.

Reconcile customer accounts and understand customer histories to evaluate payment and / or services issues.

Perform administrative and office support activities, such as pulling daily and monthly reports for the department, and electronic filing of loan approvals.

Gathers data and prepares regular or periodic reports pertaining to department functions and distributes to internal partners.

Ensure operation practices follow standard operating procedures, Bank policies, and compliance requirements.

Process loan charge off and recovery transactions and update lending platform with coding related to charge off.

Perform daily / monthly reconciliation of charge off and recoveries.

Receive and distribute bankruptcy notices on loans assigned to Special Assets. Update lending core as applicable per type of notice received.

Manages projects, analysis, and other responsibilities as directed.

Nonperforming loan general ledger expense tracking and reconciliation.

Review credit memos for authorized approval authority, distribute and code loan as appropriate.

Prepare monthly general ledger and DDA certifications.

Complete a wide variety of requests received within a shared Outlook account.

Book OREO (Other Real Estate Owned) accounts, post write downs, gain / loss on sale transactions. Maintain, balance, and distribute the OREO reconciliation report.

Maintain dashboard reporting of loans assigned to Special Assets for distribution to Special Assets leadership.

Works on assignments that are semi-routine and moderately complex in nature where judgment is required in resolving problems and making routine recommendations. Normally receives little instruction on routine work, general instructions on new assignments.

Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

May be asked to coach, mentor, or train others as subject matter expert.

Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.

Takes personal initiative and is a positive example for others to emulate.

Embraces our vision to become Business Bank of Choice.

May perform other duties as assigned.

About You

HS Diploma or GED required

2-5 years of back-office accounting and / or banking experience desired.

Ability to work independently with little supervision.

Strong analytical skills and ability to review data and prepare reports. Recognize problems and determine best approach and / or recommendations.

Working knowledge and experience with Microsoft Office suite (Word, Excel, Outlook)

Strong communication skills, verbal and written.

Strong reading, writing and math skills.

Ability to read and interpret loan documents.

Proficient keyboard skills.

Requires the ability to analyzes problems, determine best approach, compile, and analyze data, prepare reports / recommendations as well as reading, writing, and arithmetic skills, knowledge of department procedures, practices, and policies.

Ability to use office software (i.e., Excel, Word, Outlook, spreadsheets, etc.) and equipment. Completion of high school, vocational training, or equivalent.

Job Location

Ability to work fully onsite at posted location(s)

1790 NW Garden Valley Blvd

Roseburg, OR 97471

Our Benefits

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.00 to $30.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email : careers@umpquabank.com.