Talent.com
Healthcare Call Center - Mission Hills

Healthcare Call Center - Mission Hills

TEKsystemsMission Hills, California, United States
15 hours ago
Job type
  • Full-time
Job description
  • Job Title
  • : Patient Services Agent
  • Pay Rate
  • : Starts at $21 / hr
  • Hours
  • : Monday through Friday, 8 : 00 AM-5 : 30 PM
  • Address
  • : (100% On-Site Position) Mission Hills, CA
  • Job Duties
  • Receives incoming calls through phone queues involving multiple issues from Members and Health Plans.
  • Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation.
  • Anticipates our customers / caller's needs : Understanding the wants and needs of customers, listening for cues and identifying how to respond and determining what level of intervention they may need.
  • Utilizes standardized processes, tools, Also resolves routine or complex issues relating to services provided by a provider within the medical group. This can include eligibility, referral status, process designated referrals, and provider availability and members claim related issues.
  • Maintain patient confidentiality so that HIPAA compliance is observed at all times.
  • Process member's demographic updates.
  • Ability to work independently in the resolution of telephonic issues.
  • Handles designated assignments and prioritize work in order to maintain workflow.
  • Performs fax functions as needed.
  • Ensures written and verbal communication with all levels of management, staff, vendors and property management or accurate and with good grammar.
  • Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment and patience.
  • All additional duties as directed by management.
  • Education and / or Experience :
  • Minimum two (2) years of customer service and public relations experience in a medical setting.
  • High School Diploma or equivalent is required.
  • Bilingual is a plus : Vietnamese, Farsi, Armenian, Tagalog, Spanish, Russian.
  • Ability to deal responsibly with matters of a confidential nature.
  • Ability to multi-task and meet deadlines in a high stress environment
  • Must have excellent communication skills, both verbal and written.
  • Ability to read, write and understand the English language.
  • Pleasant telephone manner as well as telephone etiquette
  • The ability to distinguish the differences between CPT, HCPCS, Revenue, and ICD coding.
  • Proficient in MS Office programs (i.e., Word, Excel, Outlook, Access and Power Point).
  • Knowledge of computers, faxes, printers and all other office equipment.
  • Self-starter, willing to take on multiple tasks.
  • Must be able to review and interpret health plan benefits and provider contracts.
  • Able to interface with customers both internal and external of RMG.
  • Typing 45 WPM with accuracy.
  • Ability to communicate effectively orally and written answering and resolving a minimum of 65 calls per day with matching documentation.
  • Strong organizational skills with emphasis on prioritizing and attention to details.
  • Managed Care experience is a plus.
  • Pay and Benefits
  • The pay range for this position is $21.00 - $21.00 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

    • Medical, dental & vision
    • Critical Illness, Accident, and Hospital
    • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
    • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
    • Short and long-term disability
    • Health Spending Account (HSA)
    • Transportation benefits
    • Employee Assistance Program
    • Time Off / Leave (PTO, Vacation or Sick Leave)
    • Workplace Type
    • This is a fully onsite position in Mission Hills,CA 91345.

    • Application Deadline
    • This position is anticipated to close on Oct 21, 2025.

      h4>

      About TEKsystems :

      We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

      The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

      About TEKsystems and TEKsystems Global Services

      We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

      The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    Create a job alert for this search

    Call Center • Mission Hills, California, United States

    Related jobs
    • Promoted
    IDS Call Center Lead, FT Days

    IDS Call Center Lead, FT Days

    PIH HealthWhittier, CA, US
    Full-time
    This position assists IDS Call Center Management in the supervision and operation of the department.The Lead is responsible for ensuring the effective workflow of his / her assigned area and prioriti...Show moreLast updated: 27 days ago
    • Promoted
    Patient Care Representative (Call Center)

    Patient Care Representative (Call Center)

    JWCH InstituteLos Angeles, CA, US
    Part-time
    The Patient Care Representative plays a vital role in providing exceptional customer service to patients and clients of JWCH, Wesley Health Centers. They serve as the first point of contact for indi...Show moreLast updated: 30+ days ago
    • Promoted
    Contact Center Associate I

    Contact Center Associate I

    Acuity Eye GroupArcadia, CA, US
    Full-time
    The Call Center Associate I answers incoming calls from patients and referring doctors.The main responsibility is to get patients appointments scheduled efficiently and accurately.To perform this j...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative / Call Center

    Customer Service Representative / Call Center

    US Swim School AssociationPasadena, CA, US
    Full-time +1
    Part-Time / Full-Time Customer Service Representative.Are you an empathetic person who has a passion for helping others? Are you an enthusiastic 'people-person'? Do you enjoy working in a fast-paced ...Show moreLast updated: 30+ days ago
    Call Center Representative

    Call Center Representative

    Hustle Notice BizLos Angeles, CA, US
    Full-time
    Quick Apply
    We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team.In this role, you will be the primary point of contact for our customers, providing exceptional servi...Show moreLast updated: 30+ days ago
    • Promoted
    Ventilator Therapist - Field

    Ventilator Therapist - Field

    AdaptHealth LLCChatsworth, CA, United States
    Full-time
    The RT Vent Field Clinician is a Respiratory Therapist providing respiratory patient care to Vent patients for optimal outcomes. Provides respiratory care to patients in alternate sites in accordanc...Show moreLast updated: 15 days ago
    • Promoted
    • New!
    Healthcare Call Center - Mission Hills

    Healthcare Call Center - Mission Hills

    TEKsystemsSan Fernando, California, United States
    Full-time
    Job Title • : Patient Services Agent.Hours • : Monday through Friday, 8 : 00 AM-5 : 30 PM.Address • : (100% On-Site Position) Mission Hills, CA. Receives incoming calls through phone queues involving multiple...Show moreLast updated: 15 hours ago
    • Promoted
    California Healthcare Market Leader

    California Healthcare Market Leader

    NBBJLos Angeles, CA, US
    Full-time
    NBBJ California is seeking a Healthcare Market Leader.We seek a Leader for our Healthcare Practice to drive growth in our award-winning California practice through the growth of domestic commission...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative / Call Center

    Customer Service Representative / Call Center

    Waterworks AquaticsPasadena, CA, US
    Full-time +1
    Part-Time / Full-Time Customer Service Representative.Are you an empathetic person who has a passion for helping others? Are you an enthusiastic 'people-person'? Do you enjoy working in a fast-paced ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Addiction Medicine - CDRC III - PT 32 hours / Benefitted - Simi Valley

    Addiction Medicine - CDRC III - PT 32 hours / Benefitted - Simi Valley

    KaiserSimi Valley, CA, United States
    Full-time +1
    Sign on bonus eligible position!.Provides Chemical Dependency services and psychotherapy to adults, adolescents, significant others of CD patients, and families under indirect supervision.Answers a...Show moreLast updated: 6 hours ago
    • Promoted
    Call Center Specialist

    Call Center Specialist

    ProSolarCulver City, CA, US
    Full-time
    We are more than just a workplace.Our goal is to make that process as easy as possible for you, and to create a work environment thats satisfying - one where youll look forward to coming every day....Show moreLast updated: 30+ days ago
    • Promoted
    PSA-Glendale

    PSA-Glendale

    TEKsystemsGlendale, CA, US
    Full-time
    Healthcare Call Center Rep in Glendale, CA.Must have at least 1 year within the medical administrative field to qualify • • •. M-F 8am-430pm onsite in Glendale, CA.Our Client is looking for someone tha...Show moreLast updated: 2 days ago
    • Promoted
    Call Center Scheduler - Family Medicine - Full Time - Days - 8hr West Covina

    Call Center Scheduler - Family Medicine - Full Time - Days - 8hr West Covina

    Emanate HealthWest Covina, CA, US
    Full-time
    Current Emanate Health Employees - Please Log Into Your Workday Account To Apply.Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the wo...Show moreLast updated: 8 days ago
    • Promoted
    Travel Physical Therapist - $2,075 per week

    Travel Physical Therapist - $2,075 per week

    SkyBridge Healthcare TherapyLancaster, CA, United States
    Full-time
    SkyBridge Healthcare Therapy is seeking a travel Physical Therapist for a travel job in Lancaster, California.Job Description & Requirements. SkyBridge Healthcare is actively seeking a dedicated and...Show moreLast updated: 30+ days ago
    • Promoted
    Supervisor, Clinical Contact Center

    Supervisor, Clinical Contact Center

    HealthEcareers - ClientSan Fernando, California, United States
    Full-time
    In addition to the responsibilities listed below, this role is also responsible for ensuring cost-effective operations while remaining within budgetary guidelines daily. collaborating with Clinical...Show moreLast updated: 2 days ago
    • Promoted
    Inbound Call Center Sales Representative

    Inbound Call Center Sales Representative

    AT&TCerritos, CA, US
    Full-time
    Business Premier Service Consultant.This FULL-TIME position needs to be able to keep a full professional conversation in English. If selected, you must be able to report to this location.The Busines...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Travel Nurse RN - Labor and Delivery

    Travel Nurse RN - Labor and Delivery

    TheraEX Staffing ServicesMission, CA, US
    Full-time
    TheraEX Staffing Services is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Mission Hillls, California. Job Description & Requirements.Minimum 2 years L&D experienc...Show moreLast updated: 6 hours ago
    • Promoted
    Local Contract Occupational Therapist - $63 per hour

    Local Contract Occupational Therapist - $63 per hour

    VeeAR HealthPalmdale, CA, United States
    Full-time
    VeeAR Health is seeking a local contract Occupational Therapist for a local contract job in Palmdale, California.Job Description & Requirements. Weekend Requirements : 1 - 2 weekends per month.Hour d...Show moreLast updated: 9 days ago
    • Promoted
    Field Pulmonary Therapist

    Field Pulmonary Therapist

    AdaptHealth LLCChatsworth, CA, United States
    Full-time
    The RT Vent Field Clinician is a Respiratory Therapist providing respiratory patient care to Vent patients for optimal outcomes. Provides respiratory care to patients in alternate sites in accordanc...Show moreLast updated: 15 days ago
    • Promoted
    Survey Taker : Earn up to $25 per survey (Remote)

    Survey Taker : Earn up to $25 per survey (Remote)

    Earn HausQuartz Hill, CA, United States
    Remote
    Full-time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...Show moreLast updated: 30+ days ago