Customer Service Representative

Description :

Come join our team and open the door to an amazing career at Thomas V. Giel Garage Doors! We have an immediate opening for a Customer Service Representative at our Gibsonia, PA location.

We have been serving Western Pennsylvania for 75 years and are proud to be the market leaders in this industry. Whether it's our hallmark garage door products, awning and solar shading systems, or heavy-duty industrial doors, Thomas V. Giel Garage Doors has the best products available and the service to match!

Embark on a rewarding career where your contributions will shape the future of this leading industry. Together, let's build a future without compromise.

Summary

The Customer Service Representative is the primary liaison between Outside Sales, Outside Service and the inside office. This office position provides service, sales, & marketing assistance to the entire company. You will be the primary point of contact for our customers, delivering exceptional service and support across various communication channels, including phone, email, and live chat. Your role will involve addressing customer inquiries, resolving issues, and providing information about our products & services in a professional and empathetic manner. This role is essential in maintaining the company's reputation for outstanding customer service and ensuring that our customers have a positive experience with every interaction.

Duties

• Answering phone calls - this position is first in line to answer phones during standard business hours of 7 : 45 am to 5 : 00 pm.
• Handling basic customer service inquiries and effectively resolving issues or escalating them to the appropriate personnel.
• Helping customers place orders and recommending best products and / or services to fulfill their needs.
• Preparing work order paperwork for field operations team.
• Scheduling service requests from customers and confirming appointments.
• Tracking and reporting on local builders club purchases.
• Maintaining a thorough understanding of all company products & services to provide accurate information and guidance to customers.
• Collaborating with other administrative staff to ensure smooth office operations and customer & client satisfaction.
• Preparing reports, purchase orders, and other operational documentation.
• Accounts receivable processing
• Assisting walk-in customers with inquiries and orders for parts over the counter.
• Conduct follow-up calls to customers to ensure satisfaction and address any concerns.
• Assist with filing and other administrative tasks as needed to support office operations.

Qualifications

Skills

Work Conditions

Benefits

We are proud to offer a robust benefits package to our team members including :

Core Values

At Genson Overhead Door, we base our actions on the following core values and request the same from all team members :

We are an (EOE) Equal Opportunity Employer.

Requirements :

Compensation details : 19-23 Hourly Wage

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