Product Operations Administrator

About Inovatec :

Inovatec is an exciting growth company based in Vancouver B.C., established in 2006. We are North America's leading provider of cloud-based software solutions for the automotive, powersports, and equipment financing industries. Our solutions are used by some of the largest banks, credit unions, and finance companies in Canada and the U.S.

At Inovatec, we foster a diverse and inclusive environment that encourages collaboration where we grow together and win as a team. It's important that we live up to our four core values : make sound decisions, get better every day, find a way, and we before me. We thrive by challenging the status quo to push the industry forward, and we know when to have fun! With team members across North America and Europe, we're committed to investing in the development of our team, no matter where they're located.

Position Summary

The Product Operations Administrator is a key member of the Product Operations Team. In this role, you manage the lifecycle of incidents and proactively monitor product systems. You collaborate with Infrastructure Engineers, Customer Service Teams, and remote team members to resolve day-to-day incidents and issues related to Inovatec products and hosting infrastructure.

Responsibilities

• Resolve incidents and problems escalated by various teams, customers, and system alerts, including on-call responsibilities. Communicate effectively with internal teams and customers.
• Participate in day-to-day product operations, including deployment of new releases and maintenance of the product hosting infrastructure-covering patching, disaster recovery, backup management, and related tasks.
• Recommend processes and technologies to improve team efficiency and overall operational effectiveness.

Technical Skills Required

Non-Technical Skills Required

Qualifications

Associated Roles :

Our core values :

Make sound decisions : We put ourselves in our customer's shoes, always ensuring we have the right facts and focus on solving the right problems.

Act like an owner : Take initiative and be proactive, take responsibility for outcomes, overcome hurdles and find solutions, follows through on commitments.

Get better every day : With our growth mindset and positive attitude, we apply our passion for innovation not just to our products, but also to ourselves.

We before me : Our collaborative spirit pushes us to act without ego, to communicate openly and honestly, and to win as a team.

What we offer :