Import Manager

Job Title : Import Manager – Customs Brokerage Operations

Location : Long Beach, CA

About the Role :

We are seeking an experienced Import Manager to lead and grow the Customs Brokerage Operations at our Long Beach Branch. This role is critical for establishing best practices, driving operational excellence, and building a high-performing team. The ideal candidate will have proven success in customs brokerage, strong regulatory knowledge, and the ability to implement strategies that foster growth and efficiency.

Key Responsibilities :

• Oversee the delivery of Customs Brokerage services to customers.
• Develop, implement, and continuously improve Customs Brokerage policies and procedures.
• Provide guidance on U.S. Customs laws, regulations, and requirements to internal teams and external customers.
• Map company process flows and identify opportunities for efficiency gains.
• Monitor and review all U.S. Customs rejections, Requests for Information (RFIs), and other inquiries.
• Resolve customs and import compliance issues in a timely manner.
• Lead, mentor, and develop a team of Customs Brokers and Entry Writers.
• Stay current on changes in regulations, laws, and government requirements affecting imports.
• Ensure compliance with applicable regulations and company standards.

Qualifications :

What We Offer :