Service Desk Analyst
A company is looking for a Service Desk Analyst to serve as the first point of contact for IT-related requests.Key Responsibilities : Respond to tickets and phone calls, ensuring adherence to Service Level AgreementsDocument troubleshooting activities in a centralized ticketing systemProvide remote technical support for applications, software, and peripheralsRequired Qualifications : Associate's degree in technology or related field, or equivalent experienceMinimum of two years of experience in a customer service roleAt least one year of experience as a technical support providerExperience with ticketing systems preferredCompTIA certification or equivalent highly desirable
Senior Service Desk Analyst
The supported products and services include network connectivity, client and server systems, Windows desktops, approved desktop application software, cell phones, desk phones, soft phones, and peripheral devices, such as printers. The Senior Service Desk Analyst is responsible for initial support ca...
Deal Desk Analyst - Small Business Services (SBS)
Deal Desk Analyst - Small Business Services (SBS) within our Commercial Operations Center of Excellence (CoE). Sales & Marketing Organization (Small Business Services). We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence,...
Service Desk Analyst
The Service Desk Analyst is responsible for providing level-one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding: clients, workstations, perip...
Deal Desk Analyst - Major Account Services (MAS)
Deal Desk Analyst - Major Account Services (MAS) within our Commercial Operations Center of Excellence (CoE). Sales & Marketing Organization (Major Account Services). We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, I...
IT Service Desk Analyst I or II
The IT Service Desk Analyst is responsible for assisting with maintaining day-to-day computer operations of MasTec’s Clean Energy & Infrastructure (CE&I) group, in addition to long-term planning and development of computer operations. MasTec’s Clean Energy and Infrastructure Group (CE&I) is a $4 bil...
Sr Service Desk Analyst
Service Desk Analyst is responsible for monitor trends within the team to identify, resolve issues, and suggest measures for permanent resolution. Thorough working knowledge of service offerings, customer service principles and processes, desktop applications, web-based applications, client/server a...
Senior Service Desk Analyst
The supported products and services include network connectivity, client and server systems, Windows desktops, approved desktop application software, cell phones, desk phones, soft phones, and peripheral devices, such as printers. The Senior Service Desk Analyst is responsible for initial support ca...
Service Desk Analyst
Phone Support, Troubleshooting, Customer service, Active directory, Technical support, Windows 10, Office 365, ServiceNow, Password reset, Help Desk, Service Desk. A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team...
Service Desk Analyst
Facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact. By partnering with end-users and technology groups, the Analyst ensures all incident...
Senior Service Desk Analyst
The supported products and services include network connectivity, client and server systems, Windows desktops, approved desktop application software, cell phones, desk phones, soft phones, and peripheral devices, such as printers. The Senior Service Desk Analyst is responsible for initial support ca...