Strategic Account Executive

Strategic Account Executive

Interested in contributing to improving and saving lives? Eurofins Food Chemistry Madison is growing and we're looking for amazing team members to join us. In 2021 we moved into a brand new ISO 17025 accredited laboratory in Madison, WI designed to conduct food chemistry testing specializing in infant formula, sole-source nutrition products, hemp and CBD, dietary supplements, and a variety of botanicals. Our testing portfolio includes vitamins, minerals, contaminants, pesticides and shelf-life studies. We test of a variety of instrumentation including UPLC, HPLC, GC, and LCMS technologies. We offer an innovative and collaborative team environment, and the opportunity to develop expertise on a wide variety of analytical instruments! If you are looking for an opportunity to work for an exciting growth oriented company, we look forward to talking with you! Strategic Account Executives (SAE) should be proactive, organized and can execute. The SAE will be responsible for maintaining the health of the client relationship resulting in retention and organic growth. SAEs will proactively identify account issues or concerns and work with team members (i.e. lab operations, finance, contracts, client services, BUMA) to resolve them. SAEs should have a proven record of accomplished client management, meeting and exceeding sales targets and delivering a best-in-class customer experience.

Essential duties and responsibilities :

• Demonstrates and promotes the company vision
• Regular attendance and punctuality
• Applies GMP / GLP in all areas of responsibility, as appropriate
• Owns the health of the client relationship- this includes but is not limited too; quoting, onboarding, testing inquiries, problem solving / trouble shooting, cross-selling services and growing accounts
• Partners with commercial peers (client services, analytical service managers, other commercial partners, CSO's etc.) to ensure positive client experience and outcomes
• Plans and executes a sales strategy / plan for assigned clients that should result in year over year increased sales dollar / units as communicated by the BUMA / President
• Proactively communicates with business unit manager(s) / directors / presidents regarding client concerns / issues, large testing needs, TAT concerns, etc.
• Builds undeveloped accounts, defines their sales potential, focuses on accounts that can produce more revenue, and increases overall revenue in the territory
• Owns master contract terms and ensure contract terms are met based on revenue, TAT, pricing, GTC's, etc.
• Meets and exceeds established sales goals and reports to sales management on a timely basis
• Develops forecast plan for each account and aligns with the company's internal departments (i.e. marketing, purchasing)
• Maintains awareness of competitor pricing to ensure competitiveness within the market and accounts
• Conducts market research to better understand the market and opportunities
• Develops market strategy and marketing promotional decisions based on this knowledge
• Partners with the marketing department for marketing support
• Develops sales relationships by providing company and product information, advising and answering questions, purchase schedules, discounting and buying patterns; responds to customer service issues by phone and email; communicates with customers regarding policy changes, important dates, new products, payment terms and negotiations regarding credit terms
• Communicates with the credit team, on qualifying, payment terms and credit terms for new and existing accounts
• Ensuring proper communication between sales, credit and shipping teams on all orders processed and released
• Works with the legal / contracts team to understand,