Customer Service Representative - Bilingual Spanish, Healthcare - $750 new hire bonus and up to $2,2

General informationJob Posting TitleCustomer Service Representative - Bilingual Spanish, HealthcareDateWednesday, July 30, 2025CityRiverviewStateFLCountryUnited StatesWorking timeFull-timeDescription & RequirementsYoutube VideoCustomer Service Representative – Bilingual Spanish, Healthcare

Location : On-site in Riverview or Tampa, FLHourly Base Pay : $17.17 plus a $750 new hire bonus and up to $2,200+ in other potential bonuses!

• Schedule : Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiterNight shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.

Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care. Join Maximus as a Bilingual (English / Spanish) Customer Service Representatives and take the first step toward a rewarding career that combines professional growth with purpose. You’ll play a vital role in helping individuals access essential healthcare services—while gaining valuable, real-world experience along the way. Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday – Sunday, 6 a.m. - 10 p.m.

Pay and Benefits

At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work / life balance, ensuring you're equipped for all the moments that matter.

Competitive Compensation : Base rate $17.17 / hr + 10% shift differential for evening shifts $750 new hire bonus and up to $2,200+ in bonus opportunities, including training completion, referrals and more

Tuition Reimbursement - Invest in your ongoing education and developmentWork / Life Balance Support : Flexible scheduling options!Comprehensive Insurance Coverage : Company paid, base employee Medical Coverage Future Planning : 401k with company match Paid Time Off Package : Paid accrued Sick Leave, PTO, and 11 paid holidays

Maximus Wellness Support : Employee Assistance Program (EAP), Employee Wellness, and Discount Programs Professional Development Opportunities : A supportive environment with career development and promotional opportunities Meaningful Work with Impact : No cold calling, sales, or collection calls!

Essential Duties and Responsibilities : - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).- Calls are basic and routine.- Uses computerized system for tracking, information gathering, and / or troubleshooting.- Provides feedback when needed, provide input on call trends, processes, procedures, and training.- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

Minimum Requirements- High School diploma or equivalent with 6 months of customer service experience.- Must be fluent in English and specified secondary language.- Ability to work within established turnaround times

A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.

#CCORiverview EEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyFor positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.Minimum Salary$17.17Maximum Salary$17.17