Talent.com
Customer Success Advocate I – Oncology
Customer Success Advocate I – OncologyCaris Life Sciences • CC, Phoenix
Customer Success Advocate I – Oncology

Customer Success Advocate I – Oncology

Caris Life Sciences • CC, Phoenix
30+ days ago
Job type
  • Full-time
Job description

Position Summary

A Customer Success Advocate (CSA) answers incoming customer phone calls and follows company policies to solve customer issues. The CSA will determine who else at Caris may help solve more complicated questions. The CSA provides the service necessary for customer needs to be met. As the first point of contact for many customers’ questions or concerns, the CSA provides accurate and helpful information to ensure customer satisfaction.

Job Responsibilities

  • Meets all deliverables and goals set by department.

  • Meets all regulatory agency requirements as they pertain to job function.

  • Answers incoming customer phone calls and takes appropriate action for each call according to Caris SOPs.

  • Maintains customer satisfaction by maintaining a friendly, professional, and positive communication style.

  • Maintains current knowledge of Caris products and services.

  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input or information from another Caris department. Escalates issues quickly and professionally.

  • Accurately records call details and takes action in the Caris LIS.

  • Builds strong customer relationships through client focus, professional demeanor, reliability and responsiveness.

  • Professionally communicates with various internal team members including laboratory operations, pathologists, clinicians and other integral departments, as needed, to facilitate customer needs.

  • Utilizes laboratory information system and customer relationship management software to enter, gather, and analyze data.

  • Assists as needed to perform other related duties and special projects as assigned by management.

Required Qualifications

  • High School diploma or equivalent required.

  • One to three years of experience in a customer support role where deductive reasoning is necessary and strong evidence of related service skill sets are required.

  • Knowledge of HIPAA provisions and importance of privacy of patient data.

  • Experience with both hands-on and phone based support of PC based hardware, Windows operating systems, and productivity software.

  • Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening and reference verification.

Preferred Qualifications

  • Bachelor’s degree preferred.

Physical Demands

  • Will work at a computer a majority of the time.

  • Must possess ability to sit and/or stand for long periods of time.

  • Must possess ability to perform repetitive motion.

  • Ability to lift up to 30 pounds.

Required Training

  • All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Other

  • This position may require periodic travel and some evenings, weekends and/or Holidays.

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Create a job alert for this search

Customer Success Advocate I – Oncology • CC, Phoenix

Similar jobs

Client Success Officer

JPMorgan ChaseTempe, AZ, United States
Full-time

Be the hub of communication and help build deep and lasting relationships with our most complex commercial bank clients across the country.As a client success officer within the commercial bank, yo...Show more

 • Promoted

Client Success Officer

ChaseTempe, AZ, United States
Full-time

Be the hub of communication and help build deep and lasting relationships with our most complex Commercial Bank clients across the country.As a Client Success Officer within the Commercial Bank, yo...Show more

 • Promoted • New!

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausParadise Valley, AZ, US
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...Show more

 • Promoted

Customer Success Partner I

AxonScottsdale, AZ, United States
Full-time

At Axon, we're on a mission to Protect Life.We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software.Like our products, we work b...Show more

 • Promoted

SAP Concur- Customer Success Partner Senior Advisor

SAPTempe, AZ, United States
Full-time

SAP Concur is looking for a Customer Success Partner to work with some of our largest clients.You are a customer success professional who consults with customers in order to uncover and help achiev...Show more

 • Promoted

Customer Success Manager, Retention

Realtor.comScottsdale, AZ, United States
Full-time

Customer Success Manager, Retention.Customer Success Manager, Retention at Realtor.Location: Scottsdale, AZ (hybrid/3 days in office).Are you a customer-focused sales and retention professional? Ar...Show more

 • Promoted

Verification Advocate

CarvanaTempe, AZ
Full-time
Quick Apply

NEW* Customer Care Advocate Position Ready to build your career? Join our team of Advocates working in person at our Tempe headquarters! As a Customer Care Advocate you’ll be revolutionizing the ca...Show more

Travel Physical Therapist (PT) - $2,050 per week in Carefree, AZ

AlliedTravelCareersCarefree, AZ, US
Full-time

AlliedTravelCareers is working with Core Medical Group to find a qualified Physical Therapist (PT) in Carefree, Arizona, 85377!.Client in AZ seeking Physical Therapist.We are looking for a healthca...Show more

 • Promoted

Customer Success Manager

MoatablePhoenix, AZ, United States
Full-time

We are on the lookout for a Customer Success Manager to join our growing team!.Lofty is a high-growth, global SaaS company serving the residential real estate market.Powered by Agentic AI, our solu...Show more

 • Promoted

Customer Success Representative

ChristianSky AgencyScottsdale, AZ, US
Full-time
Quick Apply

Join ChristianSky Agency as a Customer Success Representative!.Empower Your Career, Unlock Your Potential, and Work from Anywhere!.At ChristianSky Agency, we’re on an exciting journey of growth, an...Show more

Client Success Associate

Baker TillyParadise Valley, AZ, United States
Full-time

In the role of a hybrid Client Success Associate this individual will be responsible for the overall satisfaction and coordination of services for a particular group of clients.This includes the po...Show more

 • Promoted

Oncologist - Early Phase Trials

The Medicus FirmPhoenix, AZ, US
Full-time

Oncology Clinical Research Leader.Collaborate with national experts in pancreatic and GI oncology on a high-impact research program.Focus on early-phase, first-in-human clinical trials supported by...Show more

 • Promoted

Remote Healthcare Partnerships Advocate

MLee Healthcare Staffing and Recruiting, IncChandler, AZ, United States
Remote
Full-time

Remote Healthcare Partnerships Advocate.Create Your Own Path as a Healthcare Partnerships Advocate Share Purpose from Anywhere in the World.What if your next move was not just a new job, but an opp...Show more

 • Promoted

Member Success Advocate - $0 Healthcare for You and Your Entire Family

Redirect Health IncPhoenix, Arizona, United States, 85004
Full-time
Quick Apply

Healthcare shouldn’t be something you worry about when it comes to taking care of your family.That’s why when you join our team,.Most team members avoid tens of thousands of dollars in healthcare c...Show more

Remote Customer Success Assistant

Duquesa Travel GroupPhoenix, Arizona, United States
Remote
Full-time
Quick Apply

We are seeking a customer-focused and proactive individual to support our growing remote team.This role involves assisting clients throughout their experience, providing guidance, answering questio...Show more

Customer Success Advisor

New ReachTempe, AZ, United States
Full-time

New Reach Customer Success Coach.New Reach is a company based in Tempe, Arizona staffed with eLearning and marketing experts dedicated to advancing and improving the information-age through financi...Show more

 • Promoted

Client Success Representative

AO Globe LifePhoenix, AZ, US
Full-time
Quick Apply

Graduating soon—or recently graduated?.This is your opportunity to turn your education and people skills into a career that offers flexibility, growth, and purpose.AO Globe Life is hiring entry-lev...Show more

Customer Success Manager

Spear EducationScottsdale, AZ, United States
Full-time

Are you passionate about building long-term relationships, driving client success, and delivering real value? Join Spear Education as a Customer Success Manager and take ownership of your client po...Show more