Customer Experience Journey Manager
VirtualVocationsNewark, New Jersey, United States1 day ago
Job type
- Full-time
Job description
A company is looking for a Customer Experience Enjoy Journey Manager to lead the in-life customer experience for their Enjoy service.
Key Responsibilities
Define the Enjoy vision and maintain a roadmap across service performance, billing clarity, payments, and plan-change flows
Maintain a prioritized backlog and lead agile delivery with cross-functional teams
Use customer insights and analytics to diagnose issues and build performance dashboards
Required Qualifications
6+ years in product, customer experience, or operations within telecom or billing
Strong fluency in analytics and billing / payment systems
Experience deploying AI / automation in production workflows
Proven cross-functional leadership abilities
Customer-obsessed with a bias for action
Create a job alert for this search
Customer Experience Manager • Newark, New Jersey, United States
Related jobs
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...Show moreLast updated: 30+ days ago
Digital Customer Experience Manager.The End User Adoption team is a key part of the Customer Success Management (CSM) organization, dedicated to delivering customer value through scalable and innov...Show moreLast updated: 30+ days ago
Develop, implement, and oversee a comprehensive Customer Experience (CX) strategy.Collect and manage all of the CX-related data and integrate them into a cohesive CX analysis for actionable insight...Show moreLast updated: 29 days ago
Director, Customer Experience (H&F).Flamingo is an award-winning body, hair, and care brand delivering high-performance, thoughtfully designed products at an accessible price.Since launching in 201...Show moreLast updated: 30+ days ago A company is looking for a Community CX Manager to bridge the gap between customers and the brand across various channels.
Key Responsibilities Manage and tag all inbound community messages in Spr...Show moreLast updated: 7 hours ago 
Manager, Customer Journey & Experience Strategy, sits at the intersection of UX, Brand Marketing, and Digital Content Strategy.
This role is responsible for analyzing, optimizing and evolving the cu...Show moreLast updated: 6 days ago Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...Show moreLast updated: 30+ days ago 
At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi...Show moreLast updated: 30+ days ago
Manager Of Customer Experience.As a Manager of Customer Experience at Fanatics Betting & Gaming, you will help lead the sportsbook & casino customer experience function.
A critical element of this r...Show moreLast updated: 30+ days ago A company is looking for a Customer Experience Enjoy Journey Manager to lead the in-life customer experience for their Enjoy service.
Key Responsibilities Define the Enjoy vision and maintain a ro...Show moreLast updated: 1 day ago 
Manager, Customer Journey & Experience Strategy, sits at the intersection of UX, Brand Marketing, and Digital Content Strategy.
This role is responsible for analyzing, optimizing and evolving the cu...Show moreLast updated: 11 hours ago
Join our distributed team as a Remote AI Task Reviewer and help improve AI systems by completing short, style online tasks.
This is an easy-to-learn role with full training and ongoing support.No pr...Show moreLast updated: 30+ days ago
This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely.Bringing life-changing medicines to millions of people, Novartis sits at the intersec...Show moreLast updated: 12 days ago
With a career at The Home Depot, you can be yourself and also be part of something bigger.Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of stor...Show moreLast updated: 10 days ago
Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!).
Step into a role where you are the face of first-class service.Customer ...Show moreLast updated: 30+ days ago A company is looking for a Manager, Learning Experiences to lead digital learning ecosystems and knowledge-sharing frameworks.
Key Responsibilities Provide work direction and coaching to the team,...Show moreLast updated: 1 day ago 
Join Novartis as an Experience Manager where you will have an opportunity to orchestrate the execution of customer experiences, ensuring integrated marketing assets deploy as planned, per the cross...Show moreLast updated: 12 hours ago
At BrainStation, we're shaping the future of digital skills education by creating transformative learning experiences that connect professionals, industry leaders, and the world's most innovative c...Show moreLast updated: 30+ days ago
Create is hiring a Customer Experience (CX) Director to champion our customers’ experiences and ensure their voices are at the center of how we operate.
This is a high-impact role that blends empath...Show moreLast updated: 21 days ago
Remote | Transition for Customer Experience Managers | High-Ticket Marketing.Looking for a new, exciting challenge? Something more than Just a job? Your skills are in demand!.Customer Service, Busi...Show moreLast updated: 7 days ago
- Promoted
Customer Experience Manager
MichaelsBayonne, NJ, USFull-time +1
- Promoted
Digital Customer Experience Manager - End User Adoption
NasdaqNew York, NY, USFull-time
Manager, Customer Experience
Munich Airport NJ LLCNewark, NJ, NJ, USFull-time
Quick Apply
- Promoted
Director, Customer Experience (H&F)New York, NY
FlamingoNew York, NY, USFull-time
- Promoted
- New!
Community Customer Experience Manager
VirtualVocationsElizabeth, New Jersey, United StatesFull-time
- Promoted
Sr. Manager, Customer Journey & Experience Strategy- Corporate Headquarters, NJ
The Children's PlaceSecaucus, NJ, United StatesFull-time
- Promoted
Customer Experience Manager (FT)
MichaelsRego Park, NY, USFull-time
- Promoted
Customer Experience Manager
Five BelowWest Nyack, NY, USFull-time
- Promoted
Customer Experience Manager
FanaticsJersey City, NJ, USFull-time
- Promoted
Customer Experience Journey Manager
VirtualVocationsBronx, New York, United StatesFull-time
- Promoted
- New!
Sr. Manager, Customer Journey & Experience Strategy- Corporate Headquarters, NJ (Secaucus)
The Children's PlaceSecaucus, NJ, United StatesFull-time
- Promoted
Remote AI Task Reviewer – Flexible Hours, No Experience Needed
RLDGMorrisville, Pennsylvania, United StatesRemote
Full-time
- Promoted
Customer Experience Manager
Novartis Group CompaniesEast Hanover, NJ, United StatesFull-time
- Promoted
Customer Experience Manager
Home DepotMilltown, NJ, USFull-time
- Promoted
Customer Experience Specialist - FT
Avis Budget GroupNew York City, NY, United StatesFull-time +1
- Promoted
Manager of Learning Experiences
VirtualVocationsNewark, New Jersey, United StatesFull-time
- Promoted
- New!
Experience Manager
Novartis Group CompaniesEast Hanover, New Jersey, United StatesFull-time
- Promoted
Manager, Experience
BrainStationNew York, NY, USFull-time
Director, Customer Experience
Create Wellness, Inc.New York, NY, USFull-time
Quick Apply
Remote | Transition for Customer Experience Managers | High-Ticket Marketing
MediabistroNewark, NJ, United StatesRemote
Full-time