Digital Strategy Partner

Overview

Company : Highmark Health

Job Description : JOB SUMMARY

As a Digital Strategy Partner, you'll work on shaping and executing the organization's digital vision in solving key customer and business problems. The incumbent will work closely with omni-channel Product Managers in establishing how digital experiences align with business goals / objectives and deliver on customer needs across multiple digital channels, maximizing the value and power of digital capabilities. This will include establishing the metrics of success that will show how digital capabilities meet those objectives. The team will consider market trends, tech trends, customer behavior data, performance data, and customer journey analytics, amongst other data sources, to recommend ways that digital channels can contribute to achieving our goals. Key activities include but are not limited to : defining and shaping digital strategy, identifying opportunities to solve business problems with digital technologies, conducting market research, external benchmarking and competitive analysis, conducting data analysis, collaborating with cross-disciplinary product teams (i.e., Product Managers, Designers, Strategists) to develop product roadmaps and initiatives, collaborating with Digital Product Management to bring strategy to life through digital products, and working with and managing vendor partners and other stakeholders who support digital experiences. This role is designed for a big picture thinker and team player – someone who loves architecting digital experiences, driving innovation, and working in a highly matrixed environment.

ESSENTIAL RESPONSIBILITIES

• Lead or support key strategic initiatives across Enterprise. Role will vary depending on initiative, but will include elements of team leadership, problem-solving, data analysis, project management, communication, and implementation support. Will participate on a portfolio of projects.
• Participate in the development of strategic plans for the Enterprise and the key business units of the Enterprise.
• Support the team in identifying, clarifying, and resolving complex issues critical to the success of the initiative.
• Support the identification of initiative impacts with other strategic initiatives to ensure alignment of the overall strategy.
• Help develop standard analytics and processes to use in leading various strategic initiatives.
• Play a role in shaping the culture and skill set of the organization.
• Other duties as assigned or requested.

Education

Required

Preferred

Experience

Required

Preferred

Skills

Language

None

Travel

0% - 25%

Physical, Mental Demands and Working Conditions

Position Type

Teaches / trains others regularly

Travel regularly from the office to various work sites or from site-to-site

Works primarily out-of-the office selling products / services (sales employees)

Physical work site required

Lifting : up to 10 pounds

Lifting : 10 to 25 pounds

Lifting : 25 to 50 pounds

Compliance and Notices

Disclaimer : This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with HIPAA as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, every employee is responsible to comply with the company’s Code of Business Conduct, including adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay

Pay Range Minimum : $92,300.00

Pay Range Maximum : $172,500.00

Note : The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.

Highmark Health and its affiliates prohibit discrimination against qualified individuals and comply with applicable disability and veteran protections. For accessibility or accommodation requests, contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID : J264922

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