Call Center Representative (CSR)

Job Description

Job Description

Job Summary

Senior Call Center Rep, CSR onsite

Full-time, Contract

In-Office | E Hartford, CT

$21 per hour, paid weekly

Monday to Friday 830am to 5pm

Length : 6 months with the potential to be extended or become permanent.

The Opportunity

You’re the kind of person who is always looking to learn. You want to grow into something greater and you’re looking for an employer encourages and supports your professional development. Sure you’ll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business.

Responsibilities

Take incoming calls to assist clients in a highly compassionate and non-judgmental manner efficiently and accurately.

Handle confidential information with discretion and professionalism.

Provide excellent customer service to internal and external stakeholder.

Collaborate with team members.

Utilize software to streamline operations.

Experience / Qualifications

At least 6 months of call center experience, working with sensitive personal subjects; compassionate and empathetic and non-judgmental approach required or a completed Associate's or Bachelor's degree.

Minimum 30 wpm typing speed required.

Completed Associate's or Bachelor's Degree required, transcript or diploma will be required if no call center experience.

Ability to handle confidential information with utmost discretion and professionalism.

Ability to sit for long periods in a fast-paced environment.

Completed Associate's or Bachelor's Degree required

Excellent customer service skills for engaging with internal and external stakeholders.

Commitment to participating in training sessions for ongoing professional development.

Able to undergo and pass a background check and drug screen (no THC)