Call Center Service Representative

Job Description

Job Description

Description :

The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway.

We pride ourselves in having a great work environment that translates to a great customer service experience.

The Call Center Service Representative position is responsible for handling all inbound and outbound service department phone calls, as well as confirming service appointments.

Requirements : Responsibilities

• Answer inbound calls for all dealerships within the group and direct those calls accordingly to the proper department.
• Schedule inbound Service appointments via phone and web using internal booking software.
• Achieve the service and customer satisfaction objectives set
• Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation

Qualifications