Customer Service Representative - Bilingual Welcome

Great service speaks every language. As a Customer Service Representative, you'll be the calming presence during technical moments! When customers need help with their AT&T devices, the Customer Service Representative’s bilingual support will guide them to solutions while making them feel valued and respected. The Customer Service Representative's reassuring tone and step-by-step guidance in their preferred language transform frustrating situations into positive service memories.

Key Responsibilities of the Customer Service Representative

Promote AT&T smartphones and wireless plans by engaging residential customers with clear, bilingual messaging that emphasizes affordability and connectivity.

Guide households through mobile choices by explaining device features, plan options, and upgrade opportunities in both English and Spanish.

Facilitate activations and account upgrades by verifying eligibility, preparing documentation, and ensuring devices and services are set up accurately.

Deliver bilingual product support by clarifying service benefits, answering customer questions, and recommending solutions that fit household needs.

Troubleshoot customer concerns by resolving connectivity issues, addressing device functionality, and escalating advanced cases to technical teams when required.

Maintain CRM systems with precise bilingual records of customer interactions, service milestones, and preferences to strengthen retention and compliance.