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Customer Service Representative
Customer Service RepresentativeEnchanted Horizons Travel • Birmingham, Michigan, USA
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Customer Service Representative

Customer Service Representative

Enchanted Horizons Travel • Birmingham, Michigan, USA
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Job Summary
We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others communicate clearly and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative you will assist clients with travel-related inquiries provide guidance throughout the planning and booking process and help ensure a smooth positive experience from start to finish.

Key Responsibilities

  • Respond to customer inquiries via phone email and online messaging

  • Assist clients with travel planning reservations and general questions

  • Provide accurate information about destinations travel options policies and procedures

  • Maintain clear professional and timely communication

  • Follow company service standards and operational guidelines

  • Document client interactions and updates in company systems

  • Support clients before during and after travel as needed

Qualifications

  • Strong communication and interpersonal skills

  • Customer service experience preferred but not required

  • Ability to work independently and manage time effectively

  • Comfortable using computers email and web-based systems

  • Detail-oriented with a positive solution-focused mindset

  • Interest in travel hospitality or tourism is a plus

What We Offer

  • Comprehensive training and ongoing support

  • Flexible remote work options (part-time or full-time)

  • Opportunities for growth within the travel industry

  • Supportive team-focused environment

  • Performance-based advancement opportunities


Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 30000 - 65000
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Customer Service Representative • Birmingham, Michigan, USA

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