Manager, Product Management - Fraud

Manager, Product Management - Fraud

Customers contact Capital One millions of times annually for help with resolving a problem with a transaction on their account. These problems range from a transaction they did not make (fraud) to problems with the merchant (items not delivered, refunds not issued, etc.).

The Fraud and Disputes Product team is at the heart of helping achieve resolution for these moments that matter to customers.

We are looking for a Product Owner who is excited about driving transformation for Capital One both on the business and technology side. Fraud is at the cutting edge of our Servicing transformation, both internally to Capital One and relative to our competitors. We are bringing automation and machine learning to a traditionally highly manual operation, and we know we are only at the beginning of our journey.

This role offers a unique opportunity to build the next generation of our Fraud defense systems and gain a wide range of learning and exposure by partnering with other Product leaders, tech, business segments and operations to drive meaningful, transformational results.

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management :

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications :

Preferred Qualifications :

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.