Sales Service Representative

Sales Service Representative

Anchor Glass Container Corporation, headquartered in Tampa, Florida, is a leading North American manufacturer of premium glass containers with five, strategically located production facilities throughout the US. Founded in 1983, Anchor serves many of the most iconic and recognizable consumer packaging brands in the beer, beverage, spirits and food industries. Anchor Glass Container Corporation strives to exceed customer expectations through unrelenting attention to detail. What we do goes beyond glass making. We find incredible meaning in all the small things that create enriching experiences for customers and consumers alike. Everything we do creating, customizing, shipping, collaborating we do with the customer's best interests in mind. Each solution is the result of a thousand-and-one details coming together in brilliant succession, thanks to our team of experts that do whatever it takes to make life easier and more enjoyable for our customers. With over 2,000 US-based team members, Anchor Glass has the size and scale to service all of your glass packaging needs, without the complexity and bureaucracy associated with larger suppliers. Excellence is in the details!

Anchor Glass in an Equal Opportunity Employer

Job Summary

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected

Main Position Responsibilities

• Work with customers directly on servicing their account and ensuring needs are met. Resolves issues related to customer orders and demand based on inventory available and future production capabilities.
• Makes decisions on product shipment to customers based on inventory, location, shipping costs, production quality.
• Enter releases for shipment of product to customers' designated delivery locations as directed by the customers. assuring adequate lead-time has been allowed for normal delivery from multiple locations as provided for in the pricing formula.
• Review customer forecasts provided by sales and input to the system. Determine production required (quantity, timing, etc.) to adequately service forecasted requirements.
• Facilitate resolution of issues impacting customer satisfaction, such as late loads, credit, billing and pricing problems or questions, pallet reconciliation, samples, scheduling issues, quality, etc.
• Coordinate all packaging requests with procurement, plant, new product development and sales. If packaging changes occur follow through with obsolescence policy to clear out old glass or old packaging.
• Build, update and maintain various customer and item files to ensure information is accurate and up to date.
• Follow any out of contract shipments, requests to ensure proper invoicing has occurred to recover costs.
• Goal tracking in Smartsheets

Employee Qualifications

High School diploma and minimum 3 years customer service experience.

Proficient in Microsoft Office software products; Strong Microsoft Excel experience preferred.

JD Edwards / Oracle E1 experience helpful.

Must be able to communicate professionally by phone, in person and in writing with customers, peers and various levels of management.

Strong organization skills and detailed oriented.