Property Manager - The Hamlet on Darby

Property Manager

Community Name : Hamlet on Darby

The Property Manager position is focused on managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community while ensuring the community is maintained in a market ready standard at all times.

Essential Functions Statement(s)

Operations

Responsible for ensuring the smooth running of the community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.

Customer Service

Must provide superior customer service and communication with residents and prospective residents to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability. Oversee and participate in all aspects of leasing / sales, including leasing administration, marketing activities and maintaining product knowledge of community and competitors to maximize rental income and budgeted occupancy. Complete lease / renewal paperwork, ensuring accuracy and completion. Track and evaluate advertising, and all client traffic.

People Development

Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover. Marketing : driving revenues with understanding and analysis of competition and development of creative marketing programs. Supervise day-to-day operations of entire on-site team; ensure policies and procedures are being followed. Maintain effective on-site staff through interviewing, hiring, and coaching team, as necessary. Maintain residents' files in accordance with company's standards. Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up. Manage and maintain community budget and finances. Maintain positive relations with all community vendors, prospects, residents, and team members. Perform any other duties as required or assigned.

Competency Statement(s)

Management Skills

Ability to organize and direct oneself and effectively supervise others.

Coaching and Development

Ability to provide guidance and feedback to help others strengthen specific knowledge / skill areas.

Interpersonal

Ability to get along well with a variety of personalities and individuals.

Presentation Skills

Ability to effectively present information publicly.

Communication, Oral

Ability to communicate effectively with others using the spoken word.

Communication, Written

Ability to communicate in writing clearly and concisely.

Organized

Possessing the trait of being organized or following a systematic method of performing a task.

Analytical Skills

Ability to use thinking and reasoning to solve a problem.

Problem Solving

Ability to find a solution for or to deal proactively with work-related problems.

Decision Making

Ability to make critical decisions while following company procedures.

Skills & Abilities

Education : High School Graduate or General Education Degree (GED) : Required Associate or bachelor's degree preferred

Experience : Three (3) years onsite property management experience, previous supervisory experience preferred

Computer Skills : Must be able to proficiently operate a computer, the Internet, Microsoft Office including Word and Excel, email and other relevant software, and basic office equipment; proficient in Yardi property management software or other similar property management software preferred

Certifications & Licenses : Must have a valid driver's license

Other Requirements : Must have strong interpersonal skills and ability to resolve challenges and