Analyst

Job Opportunity at AT&T

This position requires office presence of a minimum of five days per week and is only located in downtown Dallas, TX. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

At AT&T, our purpose is to create connection, and every day our teams connect more people in more places. From connecting families, to helping connect future thought leaders to their chosen field, to connecting first responders to the solutions that save lives connecting people for good is what we do best. Inside #LifeAtATT, you'll find our culture means more to us than our job titles. Together we promote strong values and support the communities where we live and work, all while celebrating the differences that make each one of us unique.

What you'll do :

Term Analyst Please note this is an AT&T term employee position which will be up to three years in length. Are you ready to play a pivotal role in supporting a large team of business professionals who keep our partner running smoothly? As an Analyst to our partner, you will oversee field personnel who support the operational activities and deliver service to their customers across the entertainment industry. You'll ensure the individuals are empowered with the tools, access, and systems they need to succeed, while maintaining operational efficiency and driving exceptional customer satisfaction.

System Access Management : Provide and maintain access to critical business systems, including financial, HR, sales, PMO, and mass-market platforms to ensure our partner field personnel can perform their roles effectively.

Employee Support : Address and resolve concerns, remotely, ensuring high levels of satisfaction at all times. Help navigate challenges and meet business goals.

Process Ownership : Take ownership of day-to-day service business processes, ensuring adherence to established procedures that drive satisfaction and financial performance.

Technical Support : Act as a go-to resource for resolving immediate technical needs.

What you'll need :

Proven experience using packaged software systems

Collaborative Problem Solving : Work closely with the field to meet financial objectives while maintaining high service standards.

Technical Expertise : Provide direct support for access issues and issue resolution.

Driving Excellence : Ensure that field resources and processes align with company goals for sustainable growth, customer satisfaction, and operational efficiency.

Standards : Help maintain service delivery standards that align with the company's objectives for quality and profitability.

Guidance : Facilitate the implementation of best practices

Customer-Focused Leadership : Represent AT&T professionally, delivering a consistent and positive experience for internal and external stakeholders.

Project Management : Previous non-technical project management experience supporting business process is preferred

Technical Proficiency : Proficient utilizing Microsoft Office including Outlook, Excel, and other software systems such as HR, Finance, CRM, etc

Communication Skills : Outstanding interpersonal, verbal, and written communication skills to connect effectively with team members, leadership, and customers.

Organizational Skills : Proven ability to manage multiple priorities simultaneously, with excellent attention to detail and a focus on achieving business goals.

Problem-Solving Ability : Demonstrated success in resolving technical issues efficiently and effectively, with a customer-first mindset.

Experience in Wireless or media entertainment industry is a plus

Our Analyst Project Management earns between $52,600.00 USD to $98,200 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education / training.

Joining our team comes with amazing perks and benefits :

Medical / Dental / Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected.

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs : critical illness / accident hospital indemnity / group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Weekly Hours : 40

Time Type : Temporary (Fixed Term)

Location : Dallas, Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.