Front Office Representative

Front Office Representative

Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.

Choice MHD Benefit Breakdowns

Hourly Wage: $17.00 per hour

Benefits When You Make It Your Choice:

• Employee discounts on thousands of hotels
• Paid Sick Time (MN Earned Sick and Safe Time)

Hourly (Full Time):

1st of the month following 30 days of service:

• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
• Employer paid Accident insurance and HSA contribution
• 401(k) Retirement Plan
• Employee Assistance Program

90 Days:

• Paid Vacation Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays

Receives and processes incoming guests

Ensure a delightful, seamless arrival and departure for our guests. Greets guest and processes hotel registration and other transactions. Keeps current on hotel accommodations, services and local attractions. Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction. Records resolutions to guest complaints on the "Make it Right" log. Works with other departments as appropriate to arrange for services requested by the guest. Stays current with developments in the hotel by reviewing and updating the communication log. Prepares end of shift summaries and communications for management and other shifts. Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program. Makes reservations in accordance with hotel's yield management practices. Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards. May be responsible for answering and fielding all calls to the hotel, both internal and external. Identifies and records special billing instructions and notifies Accounting. Obtains appropriate approvals and signatures for guest transactions. Follows hotel policy on cash banks. Maintains confidentiality of guest information. Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems. Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Performs other duties required to provide the service brand behavior and genuine hospitality. Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirement/Skills

Strong customer service experience required. Previous hotel experience preferred. Ability to maintain a positive and professional attitude when handling all situations. Solid computer skills. Ability to push/pull up to 30lbs. Ability to work flexible schedule, including morning, afternoons, nights and weekends. Excellent communication skills. Must possess a strong team spirit. Opera experience preferred

Physical Demands

Ability to stand, stoop or bend for entire shift. Ability to lift up to 20 pounds

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law. In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.