Customer Service Coordinator

Customer Service Coordinator

• Hollywood, CA
• Full-Time
• Finance
• Customer Service Coordinator
• Everyone who has ever experienced music synchronized to picture knows the undeniable impact that it plays. APM Music has been a crucial part of that experience for over 35 years with everything from the smallest of indie films to the largest blockbuster studio releases;

television sit-coms to commercials and sports broadcasting; video games to mobile handheld games; and, even musical greeting cards to online user-generated content.

Founded in 1983 as a joint venture between Sony / ATV and Universal, APM Music is the recognized leader in the production music industry.

Offering a comprehensive collection of original music, APM Music provides media producers and content creators with access to nearly 1 million high-caliber tracks specifically for use in film, television, radio, podcast, advertising, gaming, social and new media productions.

The Role

APM Music, a Hollywood-based music publisher and industry-leading production music library, seeks a Customer Service Coordinator to join our Finance team.

Work in an environment that stresses exceptional customer service and values team members with a desire to learn and grow.

This job requires critical thinking and great attention to detail and accuracy. This is a permanent position in the Finance department.

APM Music is currently fully remote, however, it is expected that this candidate will be able to be physically present in the office in Hollywood, CA when it opens (timing currently unknown due to Covid-19).

Key Responsibilities

• Research unrecognized incoming cash receipts with clients and the Sales team
• Research misapplied incoming cash receipts in accounting system
• Handle client and Sales team requests in a timely manner
• Coordinate and manage tasks to meet client and Sales team expectations
• Assess client and Sales team issues and recommend solutions
• Collect and analyze feedback from clients and the Sales team to gauge satisfaction and success with AR and collections procedures
• Propose process improvements and new procedures that ensure client and Sales team satisfaction is achieved
• Update and maintain client information in Salesforce and Microsoft Dynamics GP systems
• Assist with AR billing, cash application, and collections tasks
• Assist with annual reporting tasks as needed
• Assist with requested month-end and year-end close functions
• Perform other ad hoc projects as assigned

Qualifications

• Excellent verbal and written communication skills
• Excellent people and problem-solving skills
• Must be extremely organized, able to multi-task and work as a team player
• Must be proficient in all MS Office systems
• 1-3 years of Customer Service, Accounts Receivable or Collections experience is a plus
• Exposure to or use of Salesforce, Microsoft Dynamics or Great Plains preferred
• Intermediate excel skills are a plus i.e. vlookup, pivots, sumifs
• Bachelors degree in Accounting / Finance is a plus
• The opportunity to work with a dynamic and well-regarded team
• A challenging opportunity in an ever-changing (and rapidly growing!) industry
• Health benefits, 401k, life and disability benefits and a generous time-off policy
• Team building and attendance to industry events
20 days ago