Guest Services Manager

Job Posting

This position will be assigned to JBSA Lackland Lodging. This is a regular part-time category position with guaranteed 20 hours per week, may work up to 40 hours per week. Employees appointed to a regular category position are eligible for benefits.

Responsibilities :

• Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations.
• Accepts requests for reservations - group and individual, according to space availability.
• Orders and issues non-availability numbers when adequate quarters are not available and assigns eligible TDY travelers to commercial contract quarters.
• Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms when called for.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents departing guests checkout statements.
• Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
• Maintains daily quarters occupancy and current checkout list; acts on special requests from guests for service; operates a telephone system for guest use; ensures the availability of information on local area dining, lodging, and tourism is available for guests; provides emergency notification for guests; ensures that personal belongings deposited by the guest, or found, are safeguarded; ensures a night audit is performed daily.
• Ensures cleanliness of lobby and reception area.
• Maintains the retail sales inventory comprised of sundry and beverage items available for patron purchase.
• As time permits, performs non-supervisory duties as Guest Service Representative in the lodging guest reception unit.
• Implements corrective actions within authority to resolve work problems.
• Recommends solutions to staffing problems, work operations, etc., as appropriate to other supervisors.
• Supports and explains management programs to subordinates.
• Plans, establishes and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions.
• Advises and counsels workers on how to improve their performance, and explains new work techniques.
• Investigate grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness.
• Performs other related duties as assigned.

Requirements :

Conditions of Employment :

Qualifications :

Who May Apply :

Open to everyone. Applicants will be categorized by preference(s) and / or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 11 / 27 / 2025.

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse / Widow / Parent of Veteran, and Transition Hiring Preference.

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience :

Education :

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

Additional Information :

Individual must fully meet qualification / eligibility / background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.