Director of Rooms

Overview :

Directly responsible for all aspects of operations at the resort : day-to-day staff management and guests. Provides leadership and strategic planning to all departments in support of the service culture, maximized operations and guest satisfaction.  Responsible for managing the hotels management team and overall targets : guest satisfaction, employee retention, revenue goals, and profitability.  An ambassador for the hotel brand and management properties.

Responsibilities :

• Oversee the operations functions of the hotel, as per the Organizational chart.  Resort maintenance, housekeeping, front office, & events. Ensure full compliance of operating controls, SOP’s, policies, procedures and service standards on day-to-day basis. Lead all key property issues including capital projects, customer service and refurbishment. Handling all guest and employee complaints and oversee the service recovery procedures. Provide effective leadership to team members. Communicate with the public, customers, employees, vendors, and local authority with tact and courtesy. Plan and organize the work of others. Ensure good safety practices.  Establish and maintain applicable preventive maintenance programs to protect the physical assets of the hotel. Ensure uniform standards.
• Responsible for the preparation, presentation and subsequent achievements of the hotels annual Operating budget, capital budget, and revenue budget, and all other refurbishment expenses. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are reached. Deliver hotel budget goals with short & long-term strategic goals for the property. Developing improvement actions to carry out costs savings.  Develop and deliver weekly / monthly / annually financial outlooks and targets. Draw up plans and budget for management property owner’s annual financial outlooks and overhead costs. Procurement of operating supplies, equipment and 3

rd

party contract vendors for essential equipment and services. Accounts payables / receivables and purchasing / receiving.  Labor forecasting and tracking.

Qualifications : Qualifications :