Telecommunications Operator- Anderson Hospital

Telecommunications Operator

The Telecommunications Operator expedites telephone, radio, pager and public address communications throughout the Hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual. Responsibilities include contacting on-call teams and administrative, medical personnel, surgery, anesthesia, cardiac, emergency / disaster, etc.

Functions include :

• Responding, prioritizing and navigating all internal and external calls in a prompt, courteous manner including patient information and transferring to patient rooms.
• Coordinating language and sign language interpretation requests by callers.
• Possessing the ability to troubleshoot and resolve caller problems and specific requests in a timely manner.
• Maintaining pagers (site specific).
• Utilizing paging system, two way radio and portable phones as needed.
• Contacting On Call Teams / Personnel and documenting according to site specific protocol.
• Monitoring and responding appropriately to alarms, i.e. Security / Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications.
• Responding accordingly to Emergency codes and site specific policies.
• Recording all shift occurrences and fulfilling documentation requirements per site policies / protocol.
• Organizing and updating the hospital directory; tracking employee pager assignments; assisting managers in ordering departmental language phones; ordering all office supplies; attending hospital staff meetings as needed.

Coordinates calls for "On call Teams" and documents calls including name and time of call, tracks and follows outcome of each request. Notifies appropriate personnel of response status.

Monitors and responds to alarm, security systems. Identifies alert situation, emergency / disaster codes, medical gases, severe weather, elevator malfunction, and security systems; notifies appropriate response personnel. Documents type of alert and call / response details.

Determines need for outside operator assistance and connects all callers as appropriate. Responds to, prioritizes and dispatches all calls forwarded from the information desk during its non-staffed hours. Coordinates all language line requests; documenting calls including location and time of call. Connects callers with language line personnel.

Required Minimum Education : High School Diploma

Other Knowledge, Skills and Abilities Preferred : Prior telecommunications, medical terminology, hospital or medical office experience.