IT Support Specialist I

Job Description

Job Description

Job Title : IT Support Specialist I

Department : Support

Location : Norfolk, Virginia

Job Type : Regular Full-Time

Who We Are :

Mode5 is a leading IT Managed Services company providing world-class technology services to businesses for the past 23 years. We provide an exciting and stable work environment. With our strong growth, Mode5 is looking for talented people to join our team and is seeking an IT Support Specialist . This is not the typical stale IT job where you’re stuck working on the same old network and aging technologies with limited growth. Here, you will support many technologies, while partnering with talented people in your everyday work!

What You Need :

As an IT Support Specialist, you will need a working knowledge of Microsoft technologies, workstations, and networks, along with a high value for customer service.

• Minimum of 1 to 2 years’ of remote and onsite desktop support experience
• Direct experience with Windows 11 and Microsoft 365
• Hands on experience with Active Directory user administration and basic networking
• Managed Services or Technology Consulting experience a plus!

Things You Will Do :

As an IT Support Specialist, you will troubleshoot a wide variety of challenging issues such as the following :

Your Benefits :

At Mode5, your role will make a significant impact to our clients each day while providing the opportunity to work with new technologies each day. Here, you will grow and develop technically and professionally. We take personal development seriously, and love to promote within.

Alt. Titles : IT Support Specialist, IT Desktop Specialist, IT Helpdesk, , IT Support Technician

Must be available to work at our Norfolk office. We are an Equal Opportunity Employer