Client Retention Specialist

Job Description

Job Description

CLIENT RETENTION SPECIALIST

Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, extra services, and convenient locations.

We pride ourselves on being part of the reason that our customers can have products they want at a price that they can afford. We're a trusted solution for customers looking for new or pre-owned products from today's top brands, and after 40 years of serving thousands of happy clients, we're looking for a client retention specialist to help us get to the next level.

As a client retention specialist, your impact is two-fold :

• For the team, your goal is to help the store hit goals for sales and retention.
• For our clients, your role is help them get to ownership by providing best-in-class service while helping them find the right poducts and solutions that meet their needs and are within their budget.

No experience? No problem! We offer in-depth on-the-job training to increase your skills and pay.

We also offer regular opportunities for review and advancement.

BENEFITS PACKAGE

Rent One is dedicated to ensuring our employees achieve their career goals. We're committed to the success of our team members and offer opportunities for both personal and professional growth.

The pay range we're offering is competitive and includes opportunities for you to maximize your earning potential through bonuses (monthly), certified training / professional development programs, and other performance incentives.

Our client retention specialists do a lot for us, which is why we give so much back in return. We offer multiple affordable medical plans to choose from, dental, vision, life / accidental death / dismemberment policy options, voluntary life, voluntary disability, accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a 401(k) (with company match).

We'll also shower you with perks, including :

JOB REQUIREMENTS

JOB RESPONSIBILITIES

ALTERNATIVE JOB TITLES

Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer Service Retention Specialist, Relationship Retention Coordinator, Collection Specialist, Cashier / Clerk, Retail

At Rent One, EVERYONE is important- our clients, our communities and our co-workers.

Why Should You Apply?

Our Schedule

Closed Sundays, close on Saturday at 5 p.m. and close on weekdays at 6 p.m.

Career Track

We'd love to help you write your success story and provide you with all the resources necessary to take your skillsets to the next level.

Affordable and

Comprehensive Benefits Package

Medical, dental, vision and life insurance programs as well as life insurance, short / long term disability, critical illness and accident coverage.

Not to mention paid time off like holidays and vacation!

Certified Training

Structured on-the-job training that includes a 12-day remote training class for every new hire.

There are also five types of certifications offered all designed to guide our employees to the top!

401K

Invest in your future by participating in our 401k program.

Rent One will match 30% of your first 5% and 40% of your next 5%!

Reimbursement for

Education & Gym

Memberships

Receive up to $200 for any work-related education classes you wish to take outside of Rent One.

We'll also reimburse up to $200 per year for gym memberships whether it's a traditional gym, kickboxing, CrossFit, or another fitness facility.

Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.