Manager, Marketing Communication & Call Center Operations Job at Diverse Staffin

Manager, Marketing Communication & Call Center Operations Join to apply for the Manager, Marketing Communication & Call Center Operations role at Diverse Staffing

Manager, Marketing Communication & Call Center Operations Join to apply for the Manager, Marketing Communication & Call Center Operations role at Diverse Staffing

Direct message the job poster from Diverse Staffing

Sourcing Services Manager @ Diverse Staffing | Technical Recruiting Diverse Staffing Services, Inc., one of the fastest-growing staffing firms in the U.S., is seeking a Manager of Marketing Communication & Call Center Operations to lead the transformation of how we communicate with clients, candidates, and internal teams across the country.

This onsite role at our Indianapolis headquarters blends strategic marketing leadership with hands-on call center operations. You’ll be empowered to build and scale a high-performance communication center while collaborating across departments to drive innovation and results.

What You’ll Do :

Build & Lead the Call Center

Launch and manage a call center focused on lead generation, customer engagement, and retention

Define KPIs, SLAs, and call workflows with a focus on sales performance and user experience

Oversee technology implementation (CRM, progressive dialers, system integrations)

Hire, train, and lead a small team (3–5 staff) with potential to grow

Marketing Communications Strategy

Lead multi-channel outreach (email, SMS, voice) using automation platforms

Develop outbound messaging sequences and campaigns to support candidate and client engagement

Coordinate with sales, tech, HR, and delivery teams for brand and message consistency

Cross-Functional Collaboration

Align call center efforts with broader business goals

Integrate tools and systems (Sense, Ringover, Go High Level, Zapier, HubSpot, ATS / CRM)

Partner with internal teams to optimize communication workflows

Performance & Optimization

Track campaign and call center metrics, adjusting strategy to meet KPIs

Ensure compliance with data privacy, telecommunication regulations, and internal policies

What You Bring :

Bachelor’s degree or equivalent experience

5+ years of call center or high-volume communication experience, including 2+ years in a leadership role

Hands-on experience building or managing a call center from the ground up

Strong knowledge of communication sequencing, scripting, and multi-channel marketing

Proficiency with CRM and telephony tools (Ringover, Go High Level, Zapier, SendGrid, Twilio)

Strong communication, project management, and analytical skills

Preferred :

Experience in the staffing or recruiting industry

Familiarity with AI-driven marketing and automation platforms

Proven ability to drive results through integrated marketing and operations strategy

Why Join Diverse Staffing?

At Diverse Staffing, we're tech-powered and people-first, redefining how staffing services are delivered nationwide. Join our award-winning team and help shape the future of marketing communication in staffing.

Lead with purpose. Innovate with tech. Make a national impact.

How to Apply :

Click “Apply” or send your resume to OnlineAppInternal@DiverseStaffing.com.

This position is onsite in Indianapolis, IN.

Diverse Staffing is an Equal Opportunity Employer : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. Diverse Staffing is committed to providing jobs for veterans transitioning to civilian life.

Seniority level Seniority level Mid-Senior level

Employment type Employment type Full-time

Job function Job function Sales, Business Development, and Information Technology

Industries Marketing Services, Advertising Services, and Staffing and Recruiting

Referrals increase your chances of interviewing at Diverse Staffing by 2x

Inferred from the description for this job Medical insurance

Vision insurance

401(k)

Disability insurance

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