Front Desk Agent

Job Description

Job Description

Responsibilities :

• Guest Services : Greet guests warmly, provide a positive first impression, and assist with requests throughout their stay.
• Reservations & Check-in / out : Register guests, assign rooms, manage check-in and check-out procedures efficiently, and handle key distribution.
• Communication : Answer phone calls, respond to guest inquiries, and act as a liaison between guests and other hotel departments (e.g., housekeeping, maintenance).
• Financial Transactions : Process payments, handle cash and credit card transactions, verify payment methods, and reconcile the cash drawer.
• Problem Resolution : Handle and resolve guest complaints and issues promptly and professionally.
• Administrative Tasks : Maintain a clean and organized front desk area, manage mail and packages, and handle general office duties like filing and faxing.

Qualifications :

Skills :