Senior Project Manager

Job Description

Job Description

Who we are :

Pattison ID helps companies deploy their identity for maximum consistency, engagement and impact across physical and digital signage, and branded environments. Our comprehensive signage solutions, including exterior, interior, wayfinding, and digital signage, redefine how brands connect with their audiences.

Our Solutions :

We offer architectural, digital services, sign maintenance solutions and flexible leasing options. As one of the largest companies in our industry, with 7 manufacturing facilities, 8 sales and operations offices, and over 1,000 employees across the US and Canada, Pattison ID is committed to offering a culture where team members can achieve their unique career ambitions, while embodying our Core Values of Innovation, Delight, Dependability, Involvement and Drive.

Essential Functions : What you’ll do :

• Works in partnership with the assigned project to ensure timely service delivery, account profitability, and asset management.
• Provides overall account management, coordinating with installers, customer representatives, and Pattison Sales, Engineering, Art, Accounting, Technical Services, Production and Purchasing to ensure customer needs are met.
• Maintains and updates web based information system with detail status of projects assigned.
• Manages surveys that may require the employee to interface with the customer to change or modify the design of the fascia project.
• Employee may need to travel with sales personnel or alone and at as a technical advisor in conjunction with or selling efforts to market our ACM system.
• Works in partnership with customer, architect, and general contractor, outside vendors, plant personnel and installers to coordinate the final design, layout, installation and billing of ACM packages.
• Coordinates and ensures necessary surveys and permits are secured on a timely basis.
• Resolves problems and disputes in the field, including quality, schedule, and financial issues.
• Resolves warranty issues, resolves field issues including punch list items, expedites completion of projects
• Develops project plans and maintains information on project status (possibly with support of a project assistant).
• Works with other project team members to ensure the total coordination of planning, manufacturing, and installation activities for the customer.
• Provides a point of contact for customer representatives regarding on-going project questions and issues. Identifies and resolves customer issues. Ensures proactive customer communications.
• Resolves billing questions and assists with collections; ensures timely and accurate information is provided for billing purposes.
• Manages inventory for assigned accounts; prepares forecasts and status reports.

What We offer :

Pattison ID operates independently within The Jim Pattison Group, headquartered in Vancouver, and comprised of over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is constantly required to sit and use hands to operate telephone, type and operate computer and mouse.