CRM Operations & QA Specialist
Join a fast-paced, global marketing team and help scale CRM campaigns with precision, compliance, and operational excellence. You will play a critical role in ensuring the accuracy, compliance, and performance of lifecycle marketing efforts. You'll manage workflow queues, conduct campaign QA, and partner with stakeholders on compliance, audit, and documentation processes. This is a remote role and requires availability during U.S. EST hours.
Salary Range : PHP 90,000 - 100,000 per month
Note : Rate / Salary will depend on your current competencies matched to the position's job description and requirements based on the assessment results.
Benefits :
- Work Set-up : Permanent Work From Home
- Bonuses :
Attendance Bonus of $ 25 for every monthly perfect attendance
Performance BonusAnniversary Bonus of PHP 5,000 for your 1st year in service and PHP 10,000 for 2 to 3 years in serviceReferral Bonus of $ 300 for every successful referralHoliday Paid Time Off (PTO) for 7 days in a yearPaid Time Offs (PTO) for 6 days in a yearHealthcare PlanKey Responsibilities :
Manage task assignments across multiple GrowthAssistants, ensuring on-time delivery and proper prioritizationPerform QA reviews of CRM campaign assets, HTML templates, and audience definitionsMaintain and reinforce QA playbooks, compliance runbooks, and documentation standardsLead weekly reporting on QA metrics, backlog activity, and work queue healthSupport recurring audits (e.g., opt-out compliance, pixel / tag verification)Partner with product, privacy, and engineering teams to ensure marketing governance policies are metMust-Have Qualifications :
3+ years in CRM operations, email QA, or campaign compliance rolesProven ability to coordinate task assignments across a teamIntermediate to advanced experience with CRM / marketing technology tools (e.g. Braze, SFMC, Hightouch, Google / Adobe Analytics)Experience maintaining QA documentation, compliance protocols, and campaign opt-out / pixel / tag governanceProficiency with Google Workspace, Slack, and JIRA or equivalent task toolsExperience supporting marketing audits or collaborating with legal / privacy teamsNice to Have :
Understanding of dynamic scripting (e.g., Liquid, AMPscript)Familiarity with Google Tag Manager or similar pixel tracking toolsWorking knowledge of SQL for light data analysisExperience in tag implementation or troubleshootingWhat Sets You Apart :
Ultra detail-oriented you catch what others missOrganized and proactive you don't just execute, you lead improvementsClear communicator can collaborate and update cross-functional teams confidentlyQA champion you push standards upward, not just enforce minimumsJoin a fast-paced, global marketing team and help scale CRM campaigns with precision, compliance, and operational excellence. Apply now!
