IT Support Specialist

Position Overview

We are seeking a motivated and experienced IT Support Specialist to join our growing dynamic and fast-paced IT team. In this M-F / 8-5 hands-on role, you will work at our beautiful Springfield, MO center of operation headquarters providing technology support and customer service to a multi-company / multi-state enterprise to ensure the highest level of service delivery. In this position you use state-of-the art IT management and connectivity toolsets to support our back-office and remote staff running the latest Windows 11 pro modern laptops, IOS and Android devices across our enterprise SD-WAN, Cisco network, Office 365, cloud-VOIP, MDM and asset management environments. This IT Support position has a unique additional focus on our new employee Enterprise Hires and Terms process.

Job Description

Phoenix Home Care & Hospice is currently seeking an IT Support Specialist to join our team in Springfield, MO!

POSITION DETAILS

• Location : Springfield, MO
• Shift Availabilities : Full-Time; Monday through Friday, on-site, rare travel
• About this position : This position's primary focus is to support our new employee hires and terms IT process with backfill on support of our information technology systems across the Phoenix Home Care & Hospice company. Primary job responsibilities will include user hardware & software support, installation of computer systems & software, and maintaining computer networks and connectivity
• TECHNICAL SUPPORT DUTIES AND RESPONSIBILITIES
• Procure, inventory, setup and configure new hire and termed employee equipment and software.
• Manage 2,000-line Verizon / AT&T account and procure / replace phone and tablet equipment as needed.
• Responsible for system security, inventory management, and performing ManageEngine and Apple Business Manager console activities to manage profiles / apps on devices.
• Implement and maintains mobile device management solutions, administer phone registration and advises on enterprise policies; installs, upgrades, configures, tests, maintains and supports operating system software in a production environment. Manages enterprise-class mobile device management solutions for IOS / Android phone and tablet devices.
• Participate in technical research and development to enable continuing innovation within the Enterprise.
• Evaluate requests for hardware and software; researches and recommends solutions to technology needs, compatible with the client’s technology architecture and infrastructure and resource constraints.
• Secondary responsibilities as time permits :
• Provide End-User Support for Microsoft Office 365
• Installing, configuring and monitoring computer hardware, VOIP phones, Microsoft Azure and Windows-based software, systems, networks and printers.
• Responding in a timely manner to service issues and requests sent in through the help desk software.
• Providing technical support for all departments across multiple physical locations.
• Testing new technology and developing strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
• A learning environment where you will assist in supporting SD-WAN, Cisco networking, Azure AD, cloud VOIP, Microsoft O365 Admin, SharePoint, Teams and new acquisition conversions
• Follows emergency plans for equipment, security or power failures when necessary.\

GENERAL QUALIFICATIONS AND REQUIREMENTS

Additional Information

Phoenix Home Care & Hospice is an Equal Opportunity Employer. Phoenix is a drug-free workplace and administers pre-employment post-offer drug testing.

(Did you see another Phoenix job ad? Phoenix has won many awards for quick growth and has opened several new offices to accommodate the demand for services. This rapid growth has brought on the need for more employees! You may apply to any Phoenix job and a Recruiter will assess your needs via call / text at 855-881-7442.)