Customer Service Call Center
Prime Soho HtxHouston, TX, US6 hours ago
Job type
- Full-time
Job descriptionHandle Inbound and Outbound Calls : Efficiently manage a high volume of inbound and outbound calls in a timely and professional manner, adhering to established call quality standards. Customer Support : Identify and assess customers' needs to achieve satisfaction. This includes answering questions, providing accurate information, troubleshooting issues, and resolving complaints. Problem Resolution : Research, analyze, and resolve customer issues effectively and expediently, escalating complex problems to the appropriate internal teams when necessary. Documentation and Data Entry : Maintain accurate and detailed records of all customer interactions, transactions, comments, and complaints in the customer relationship management ( CRM ) software. Product / Service Knowledge : Develop and maintain a comprehensive understanding of the company's products, services, and policies to provide accurate and complete information to customers. Follow Communication Procedures : Adhere to all company guidelines, scripts, and policies regarding customer service and data protection. Meet Performance Metrics : Consistently meet or exceed individual and team performance goals for call handling time, quality assurance, customer satisfaction scores ( CSAT ), and other relevant metrics. Team Collaboration : Collaborate with team members and other departments to ensure consistent, high-quality service and identify areas for process improvement. Communication Skills : Exceptional verbal and written communication skills, including a professional and friendly telephone manner. Soft Skills : Proven ability to listen actively, show empathy, defuse difficult situations, and maintain a patient and professional attitude under pressure. Availability : Flexibility to work various shifts, including evenings, weekends, and holidays, as required by business needs. Education : High school diploma or equivalent; some college education is a plus.
Job Description
Job Description
Benefits :
- Opportunity for advancement
- Training & development
We are seeking a highly motivated, empathetic, and detail-oriented Customer Service Call Center Representative to join our dynamic team. In this critical role, you will be the first point of contact for our customers, providing exceptional service, solving problems, and ensuring a positive experience with every interaction. The ideal candidate thrives in a fast-paced environment and is passionate about helping people.
Key Responsibilities
Qualifications
Required
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Call Center Customer Service • Houston, TX, US
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