Assistant Manager - Analytics

Overview

As the Assistant Manager of Analytics, you will lead a team of analysts that use data to identify, calculate, and communicate key performance indicators, trends, forecasts, and business opportunities. You will be responsible for successfully executing daily operations, providing quality assurance controls, and maintaining the team’s excellent level of service to both internal and external clients.

Essential Duties

• Manage the quality assurance process to provide high quality, consistent, accurate, and valid data products. Direct and oversee the preparation of reports and information for decision making. Ensure that data handling and analysis comply with internal procedures, ethical standards, and data privacy regulations. Troubleshoot data processes, identify errors, and work with information technology to find resolutions.
• Collaborate with Information Technology to deliver data and analytics solutions to customers. This entails understanding data collection methodologies, data engineering, and the agency data warehouse. Assess and recommend new technologies and tools that can enhance the team's capabilities and efficiency.
• Define and monitor key performance indicators (KPIs) to measure the effectiveness and impact of initiatives. Utilize data analysis and business intelligence tools to identify trends, patterns, and insights that can inform decision-making and strategy. Use data to make predictions and forecasts to help the agency plan for the future. Provide internal and external customers relevant information and data to support their business objectives. Provide contract compliance reporting for federal, state, grant, and contracted service requirements.
• Supervise staff. Prioritize and assign work, conduct performance evaluations, make hiring, termination, and disciplinary recommendations, ensure staff is trained, and offer professional development opportunities. Promote diversity, equity, and inclusion principles in all staff programs and activities.
• Effectively communicate data insights and findings to non-technical stakeholders, helping them understand and act on the information. Enable, support, and encourage the use of data in decision-making.
• Assist in the development of data-related policies and procedures to ensure data governance, team efficiency, and an excellent level of service. Collaborate with leadership to align data initiatives with the agency’s overall strategic goals.
• Perform other duties of a similar nature.

Requirements

Minimum Qualifications

• Bachelor’s degree in Statistics, Computer Science, Mathematics, or similar field
• 5 years of progressively responsible experience in data management and analysis. This includes designing and managing relational database environments, using advanced data analysis tools, applying statistical methodologies, interpreting business questions into analyses, and communicating analytical findings to a diverse audience.
• 3 years of experience leading teams to deliver data-driven solutions

An equivalent combination of education and experience to successfully perform the job duties is also accepted.

Knowledge Requirements

• Database and data warehouse design principles and DevOps processes
• Data collection, engineering, cleaning, and validation techniques
• Quality assurance and quality control processes
• Analytical and statistical methodologies
• Awareness of ethical considerations related to data privacy, security, and bias in data analysis
• Supervision and management principles
• Performance management and review process

Skill Requirements

• Fostering an inclusive workplace where diversity, equity and inclusion is valued and leveraged to uphold Community Transit’s Core Values and achieve the vision and mission of the organization
• Relationship building and strong interpersonal communication
• Public speaking and presenting
• Facilitating and leading cross-functional teams
• Excellent written and visual communication
• Decision making, strategic thinking, and problem solving
• Time management, multi-tasking, and adjusting to changing priorities
• Data Management
• Project Management
• Adaptability
• Proficiency with data manipulation, analysis, and visualization
• Proficiency with Microsoft Office Tools

Preferred Skills and Knowledge

• Knowledge of agency data sources
• Federal, state, and other contractual requirements
• Transportation industry practices and transit operations

Working Conditions

• 95-100% of your work will be performed in an office environment and requires you to operate standard office equipment and keyboards. You will be required to move throughout and between different office buildings. You may also need to complete tasks in noisy environments.
• 0-5% of your work will be in the field, in varying weather conditions.

Application and Selection Process

• Only on-line applications accepted.
• Applicants for this job may be considered for other openings up to six months after the date this position is filled.
• Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position. The evaluation process may include interviews, background check, reference checks and various performance tests.

Employee Benefits

Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance. Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan. In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year. Full list of all benefits and details can be found .

If you are related to or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility for this position will be affected.