Customer Success Associate

Customer Success Associate

The Customer Success Associate is responsible for supporting and nurturing customer relationships while working closely with customers to ensure smooth onboarding, driving product adoption, and promoting long-term customer satisfaction and retention. This role will work to build a foundation in customer success while working with a collaborative, cross-functional team.

Responsibilities

Essential Functions :

• Guides new customers through the onboarding process, ensuring a smooth transition and early engagement with our products
• Educates customers on features, best practices, and value-driven use cases
• Supports the development of onboarding materials and resources
• Maintains regular communication with customers to understand their needs and provide proactive support
• Monitors customer health metrics and engagement indicators proactively
• Responds to and helps resolve customer questions, concerns, and product issues in a timely, effective manner
• Assists in creating and executing customer success plans to drive retention and satisfaction
• Identifies and escalates churn risks or issues requiring further attention
• Collaborates with internal teams (Product, Sales, Support) to advocate for resolving issues that would stand in the way of your client(s) renewing
• Helps identify opportunities for upselling or cross-selling additional products or services
• Supports the Sales and Success teams in strategic customer expansion efforts
• Contributes to continuous improvement of internal tools, processes, and documentation
• Participates in team meetings, knowledge-sharing sessions, and training initiatives

Qualifications

Qualifications Required :

Desired / Preferred Qualifications :

Additional Information

C1 BENEFITS :

Work Environment : Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment : Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties / Changes : This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities, or activities that are required of a team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major, or most important duties, responsibilities, and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement : C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http : / / www.dol.gov / ofccp / regs / compliance / posters / ofccpost.htm

Pay Range

$60,000 - $85,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive / variable pay opportunities are in addition to base pay.

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