Senior Support Engineer (Tier 3)

Senior Support Engineer (Tier 3)

OmegaCor Technologies | Maryland IT Support | Baltimore IT Services

Job Summary

Our Managed Services department seeks a Senior Support Engineer to provide support for small to mid-size businesses. As a senior lead, you will recommend solutions, elevate issues, and implement technologies across Infrastructure, Domain Services, Network, Firewalls, VPN, Backup, Cybersecurity, Cloud, Remote tools, and more. You will also lead implementation projects for these solutions.

Your Role

• Oversee and administer client network servers and infrastructure remotely and onsite.
• Implement and migrate new services (P2P, P2V, V2V, SharePoint, Azure, cybersecurity solutions).
• Recommend, schedule, and perform software / hardware improvements, upgrades, patches, and reconfigurations.
• Anticipate, mitigate, troubleshoot, and resolve hardware and software issues on servers and network infrastructure.
• Support Microsoft technologies : Windows Servers, Microsoft 365, SharePoint, OneDrive, Teams, Linux, Google Workspace.
• Perform disaster recovery functions for client systems.
• Maintain network health, performance, and security for client networks.
• Work with product and sales teams to interpret customer requirements and deliver solutions.
• Respond to Level I and Level II technician inquiries and escalations.
• Monitor performance and maintain security of networks, and handle multiple hardware / software platforms.
• Respond to remote monitoring and management alerts, and resolve via service tickets.
• Manage network asset inventory and documentation.
• Conduct audits of client information systems and assess controls and security measures.
• Maintain internal infrastructure and solutions, including local datacenter.
• Research emerging products, protocols, and standards.
• Ensure data integrity and security during transfers.
• Perform network and security audits.
• Develop in-depth knowledge of the service catalog relative to customer needs.

Benefits

Qualifications

To perform this job successfully, the candidate must have a bachelor's degree or equivalent experience and 7+ years in Managed Services.

Who We Are

OmegaCor Technologies is a fast-paced Managed Service provider with 25 years of experience, serving clients across the greater Baltimore area. We empower IT professionals to meet client demands while upholding core values of communication, teamwork, and growth.

OmegaCor Technologies is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age, or disability.

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