Quality Assurance Supervisor

This job is responsible for ensuring that all quality facets within the operation meets our customer expectations, ISO Compliance and adheres to company standards. They are also responsible for managing the day-to-day expectation of the quality team by preparing work schedules, assigning tasks, coordinating the flow of work and assigned projects, overseeing completion of work, and monitoring performance of the team.

This is an onsite role in our Irving, TX location with a schedule of Monday- Thursday 6am to 4 : 30pm.

What will be my duties and responsibilities in this job?

Provide verbal and written inspection, training and audit / inspection results

Map out the Quality process flows, identify potential process and workflow improvements

Personally perform internal quality audit work in accordance with developed Quality / Company standards

Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff

Work with management to establish department and company goals, and rely on experience, judgment and innovation to achieve them

Create and utilize reports to accurately represent product flow and task completion rates and percentages

Participate in operational improvement initiatives at the site

Liaison between teams, shifts, and departments, and partner with vendor / customer / client representatives

Drive engagement across area of responsibility and work with the team to foster a strong engage culture. Work with manager to review the peakon score and create action plans within the tool

Review Tableau reports to ensure that the team / dept is attaining the desired performance metrics. Follow up with the leaders on their areas of opportunity

Maintain a clean, organized and safe work environment for personnel to work in while ensuring all safety and environmental regulations are followed

Ensure proper labor utilization and develop staffing requirements

Conduct interviews for all nonexempt personnel and temporary employees

What are the requirements needed for this position?

Must have HS Diploma or GED

Minimum of 3-years of experience in a leadership role within a fast-paced, high-volume, manufacturing / repair environment similar to Assurant, York, Lewisville or Tennessee facility

Strong knowledge and abilities with use of MS Office (Word, Excel, PowerPoint, etc.)

Minimum of 3 years prior experience in a quality related role preferably in a manufacturing environment

Ability to identify potential process and workflow improvements

Demonstrated experience with direct supervision and coaching of others

Must have strong verbal and written communication skills

Able to successfully interface with all levels of Company personnel as well as external personnel

High energy professional with the ability to establish and maintain effective business relationships with all suppliers and vendors

Strong interpersonal skills to deal effectively with problem solving, brainstorming sessions, strategy development and conflict resolution

Driven, goal-oriented, never confuses effort with results

Ability to multitask in a fast paced, dynamic assembly and logistics environment

May be required to work across multiple shifts

What other skills / experience would be helpful to have?

Associates Degree and 3+ years of experience in supervising 15+ hourly associates in a fast-paced manufacturing environment

Understanding of Lean and Six Sigma methodologies

Experience auditing processes and writing work instructions

Experience with ISO 9001 or R2 certifications

Pay Range

$54,900.00 - $92,000.00

Expected Application Deadline

11 / 22 / 2025

Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive.

What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best / Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances.

Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

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