District Manager

POSITION SUMMARY :

The District Manager is responsible for managing the overall operations and ensuring compliance of stores within the assigned district, including supervision of Store Managers and administration of store sales performance, profitability and customer experience objectives. District Manager, in specified geographies, may also have supervision of a Group Manager and the oversight of additional small-footprint units. This role reports directly to the Managing Director Operations.

GENERAL DUTIES AND RESPONSIBILITIES :

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Achieve company objectives for district sales and profit performance; conduct store visits in accordance to company expectations and assist Store Managers with developing and monitoring budgets for each store within the district
• Through regular store visits, conference calls and team meetings, provide leadership and direction for each manager in the district to ensure effective execution on performance, company initiatives and customer experience
• Expected stay current on store business functions and expected to perform hands-on operations within the stores for the purpose of training, coaching and knowledge checks
• Monitor, manage and direct supervision of store managers to include responsibility for selection, hiring, development and new hire orientation procedures; may also participate in the selection of store team members as advisor to store managers as needed
• Maintain a high caliber and inclusive workforce, founded on a culture of safety, integrity and People-Service-Profits
• Ensure Assistant Manager and Store Manager bench planning in order to achieve and maintain district operational requirements
• Manage payroll, productivity and staffing in district against established performance standards and objectives
• Ensure compliance with Standard Operating Procedures (SOP)
• Ensure execution on all people related initiatives (ex., training, compensation approvals, climate survey follow up)
• Ensure execution of performance management process for all managers in the district to include annual performance appraisals, rewards and recognition as well as disciplinary procedures, up to and including termination of employment
• Participate in the Complaint Review process as immediate supervisor of assigned managers
• Responsible for managing and upholding the store’s compliance related to the terms and conditions outlined in the store’s site specific lease term summary, to include a strict adherence to all host property-specific rules and regulations (where applicable)
• Ensure the maintenance of fiscal reporting procedures within managed stores including :   accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies
• Ensure execution on monthly expectations and standards, strategies and action items
• Monitor installation and removal of equipment and machinery required for efficient production operations and for monitoring inventory levels of supplies and materials
• Ensure Federal / State employment law, safety, AAP requirements are established within assigned District. In addition, may be required to perform quarterly safety inspections of each store
• Ensure store managers within assigned District are consistently applying FedEx Office policies and procedures
• Must be able to understand, inspect, coach and model existing and new operational processes, technology and behaviors
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

ESSENTIAL FUNCTIONS :

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

ESSENTIAL FUNCTIONS :

Preferred Qualifications :

Pay Transparency :

Pay :

Additional Details :

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

FedEx Office is an Equal Opportunity Employer including, Vets / Disability.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com .

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

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