Client / Patient Relations Specialist

Job Description

Job Description

Company

We are a Virginia-based healthcare provider that offers mental health services and primary care to treat the whole person- mind and body. Through Zoe Therapy Serices and Zoe Primary Care, our collaborative model empowers patients to improve their mood, health, and relationships with personalized care plans, ongoing support, and accessible services both in-person and via telehealth.

B asic Function

The Client / Patient Relations Specialist plays a vital role in ensuring the smooth operations of the clinic. Responsibilities include scheduling appointments, greeting patients upon arrival at the office, patient registration, medical chart maintenance, accepting payments, providing back-up, as needed. This position will support the front desk of a small but mighty office of 7-12. The Client / Patient Relations Specialist will work independently and have high engagement with patients. This individual will also interact cross-functionally with other departments and locations to share ideas, solve problems, and provide back-up as needed.

Key Responsibilities

• Coordinate and schedule patient appointments; manage appointment cancellations or rescheduling requests and reach out to fill open appointments.
• Serve as the primary point of contact for patient inquiries via phone, portal messages, or in person; provide clear and accurate information to patients regarding appointments, policies, and general inquiries.
• Address patient concerns and escalate issues to appropriate healthcare personnel or manager when necessary.
• Maintain accurate and up-to-date patient medical records and documentation; ensure confidentiality and compliance with HIPAA regulations.
• Greet and check-in patients; assist in the completion of patient registration and intake forms; check-out and collect payments from patients.
• Collaborate with healthcare providers to ensure seamless patient care transitions.
• Verify patient insurance coverage and benefits; assist patients with insurance-related inquiries and coordinate with insurance providers as needed. Clearly and accurately explain insurance benefits, deductibles, copay structures, and billing policies to patients in a way that is easy to understand.
• Proactively collect patient payments at the time of service, including copays, coinsurance, and outstanding balances- both current and past due- with confidence and professionalism; maintain a firm yet empathetic approach when addressing payment concerns, ensuring patients feel respected and supported while upholding the financial integrity of the practice.
• Facilitate referrals to specialists or other healthcare facilities as directed by healthcare providers.
• Support healthcare providers and clinical staff with other administrative tasks.

Candidate Attributes / Skills Sought

The role calls for an adaptable, compassionate professional who thrives in a dynamic environment and confidently manages competing priorities with grace and efficiency. The ideal candidate treats every individual with warmth and respect, creating a welcoming atmosphere while maintaining clear focus and strong organizational skills.

Education / Experience

Job Posted by ApplicantPro